Panangasikaso ed Kadena na Suplay

Determinado so Grupo ya ipalaknab so pansasagpot mi parad sustainability ed mas malaknab ya supply chain. Uusaren mi so impluensya mi bilang sakey a manunan propesyonal a tatak na isports ya walaan na malaknab a panagbunog tan uusaren mi so pakayari min mansaliw pian napaaligwas so sustinable iran kagagawa na negosyo na saray supplier. Diad pangitipon na saray kriterya ya misiglaotan ed ESG ed panangusisa na Grupo ed saray posiblin tan wala lan supplier, naseguro min nasumpal na saray supply chain partners iray pankaukolan mi nipaakar ed sustainability. Ipangasin nengnengen so Supplier Corporate Social Responsibility Management Manual mi ed leksab parad kaaruman iran detalye.

Pian naresolbe iray kapagaan na saray stakeholders nipaakar ed kalidad tan kaligenan na produkto, say Grupo et mangipapaakseb na nanduruman paraan pian nakontrol so kalidad na produkto, kaiba lay regular ya panagbantay tan panagsuri ed performance na saray supplier. Saray nanduruman inisyatiba so mamaseguro na saray produkton mankakasakey tan de-kalidad tan mamalemew ed peligro na angkakabaleg iran panag-recall.

Bilang sakey a manunan sports brand, dedikado kamin mamalaknab na sustainability efforts mi ed interon supply chain mi. Diad panguusar mi ed liderato mi ed tindaan tan pakayari min mansaliw, papasesegen mi ray supplier ya mangawat na sustainable iran kagagawa. Pian naseguro ya saray supplier et mitunosan ed saray kakaukolanen mi nipaakar ed sustainability, inlaktip mi ray ESG criteria ed saray supplier assessment mi parad saray prospective tan existing suppliers.

Nen Mayo 2023, in-update na Grupo so Supplier Corporate Social Responsibility Management Manual to unong ed China CSR Due Diligence Guidance tan saray matukoy ya kakaukolanen na industriya pian mas nadampot so sustinabilidad ed saray kritikal a kasosyo to ed negosyo. Say Manual et wala la natan ed website na Xtep.

Say produksyon mi et mandedependin maong ed saray materyales ya itatarya na saray supplier mi, ya ditan mi panlalapuan na karaklan ed saray kabiangan na produkto mi. Nen 2023, 69% na sapatos mi tan 89% na panaggawa na kawes mi et in-outsource. Say Grupo et mibabali ed 573 ya supplier ed interon mundo, 569 ed Mainland China tan 4 ed biek-taew.

Ibibiig mi ray supplier mi ed nanduruman tier pian mas natalosan mi so supply base mi. Pian napabiskeg so panangasikaso ed peligro ed interon supply chain mi, pinarakep mi ray kabaliksan na klasipikasyon na supplier nen sayan taon diad impalaknab mi ed Tier 2 scope tan inlaktip iray raw material providers bilang Tier 3. Diad sampot na taon, walaan kami na 150 Tier 1 suppliers tan 423 Tier 2 suppliers. Diad arapen, say pamaaligwas na pitongtong ed saray Tier 3 suppliers so mansiansian pokus legan tayon panggugunaetan ya napaaligwas so sustinable iran operasyon.

Say supply chain network mi et walaan na nanduruman peligro ed kaliberliber tan sosyal, tan manggagawa kami na komprehensibo, patas tan malinew iran paraan na panagsaliw pian nabawasan iratan a peligro. Say Supplier Management Center tan saray dedikadon grupo manlapud nanduruman tatak so mankikimey a maapit ed saray supplier pian naseguro so atagey a performance. Ipapaseseg mi ed amin ya supplier, business partners, tan associates ya unoren iray estandarte ed kaliberliber, sosyal, tan etika iran kagagawa ed negosyo ya mitunosan ed saray kakaukolanen na Grupo. Amin na sarayan kakaukolanen et nipanengneng ed Supplier Code of Conduct tan Supplier Management Manual mi, tan iilaloan min unoren iratan na saray kasosyo mi legan na pankokolaboraan mi.

Malet min i-screen so amin ya posiblin supplier diad panamegley na initial qualification tan compliance review ya ginawa na Supplier Management Center (SMC), tan saray supplier ya makapasa ed sayan inmunan screening et nepeg ya on-site audit ya gawaen na saray kualipikadon internal auditor manlapud supply chain development, quality control, tan operations departments mi. Sayan on-site ya inspeksion et onaplika ed saray supplier kaiba lay mangiiter na raw materials parad sapatos tan kawes, auxiliary tan packaging materials, finished goods production, semi-finished goods production. Saray matukoy ya kakaukolanen et nipaamta ed saray supplier panamegley na Supplier Code of Conduct mi.

Nen 2023, intagey mi ray kakaukolanen mi ed social responsibility audit diad supplier admission phase pian na-screen iray supplier ya ag makasumpal ed saray kakaukolanen mi ed social responsibility. Legan na taon, angiloob kami na 32 ya balon pormal tan temporaryon supplier ed network mi, tan ag mi inawat so duaran supplier lapud kapagaan ed kaligenan na performance. Kinerew ed saray supplier ya asikasoen tan ipetek da ray peligro ed kaligenan ya abitla parad kaaruman iran proseso na admission na supplier.

Parad saray supplier ed biek-taew, manturo kami na third-party suppliers ya manggawa na supplier audits ya mansaklaw na saray aspekto a singa say puersadon panagtrabaho, bunigas tan kaligenan, panagtrabaho na ugugaw, sueldo tan benepisyo, oras na pantratrabaho, diskriminasyon, proteksion ed kaliberliber tan counterterrorism.

Saray wala lan supplier et nausisa met panamegley na panagrepaso na dokumento, on-site ya inspeksion, tan saray interbyu ed empleyado. Manlapud Oktubre tan Disyembre 2023, say Xtep core brand et nanggawa na tinaon ya assessment ed amin ya manunan supplier na kawes tan saray asumpal a produkto, ya mansaklaw ed masulok ya 90% na saray manunan supplier na Tier 1 mi. Say audit parad Tier 2 ed saray supplier na materyales et onggapo nen 2024.

47 Tier 1 suppliers na Xtep core brand so in-audit, kaiba la ray manggagawa na kawes, sapatos, tan saray burda. 34% ed saray supplier ya inusisa so linmampas ed saray kakaukolanen mi, bangbalet 42% so akasumpal ed saray kriterya tan 23% so akasumpal ed kulang na iilaloan mi. Say indakel na saray supplier ya ag makaabot ed iilaloan mi et lapud inyaligwas na saray estandarte mi ed panagsuri, tan diad sarayan supplier et talora ed sikara so insuspinde kayari na kaaruman iran panagsuri. Saray nakekeraan ya supplier ya ag akasabi ed iilaloan mi et kinerew ya mangipaakseb na saray pananguman antis ya manampot so Hunyo 2024.

Parad saray balon tatak, manunan manggagawa kami na tinaon ya third-party audit ed saray produkton sapatos, ya manpopokus ed human rights tan counterterrorism. Tinaon kamin manggagawa na report na assessment. Antokaman ya ag-inkatunong ya naimano et ipaamta ed saray supplier ya walay iilaloan ya pananguman ed loob na aturon panaon. Say komaduan audit so gawaen pian naseguro so inkaepektibo na saray paraan na panangipetek, tan saray supplier ya ag makasumpal ed saray pankaukolan tan estandarte na negosyo na Grupo et nayarin naekal. Nen 2023, amin ya supplier na balon tatak so akapasa ed assessment.

Saray kriterya parad pangi-rate tan pangiyaplika ed saray resulta na supplier social responsibility assessments et asumaryo ed onggendan:

Pian nasuportaan iray supplier ed pakasumpal na saray iilaloan na Grupo nipaakar ed environmental tan social performances, tuloytuloy kamin mitongtong ed saray suppliers mi pian natalosan iray limitasyon da tan naitdan ira na saray dunong tan pikakabat ya nakaukolan parad magmaong ya performance na ESG. Sarayan pankakasakey so makatulong met pian nabirbir tan nabawasan iray posiblin peligro ed kaliberliber tan sosyal diad supply chain.

Legan na taon, nanggawa kami na ESG training parad saray representante na saray supplier na sapatos tan kawes na manunan tatak mi. Walay 45 ya representative na supplier ya inmatendi ed sarayan sesyon, ya diman mi indanet iray iilaloan mi ed saray kagagawa ed sosyal tan kaliberliber tan pinaaligwas mi so pakaamta na saray supplier nipaakar ed sustinabilidad na suplay.

Niarum ni, angigapo kami na saray third-party ya eksperto pian mangorganisa na regular a panagpasal nipaakar ed ESG parad saray supplier mi ed biek-taew. Niarum ni, angiter kami na nankakasakey a panangipasal nipaakar ed saray totontonen sumpad kurapsion parad saray balon empleyado na balon tatak mi. Say resulta na amin na sarayan sesyon na panagpasal et impasen ya makapenek.

Say pakaseguro na kalidad et importante ed saray proseso na produksyon tayo. Saray produkto mi et kaukolan ya ikonsidera so malet iran kalidad na test, ya ontulong pian naseguro ya saray produkto labat ya makaabot ed saray kakaukolanen na kalidad na Grupo so nilako ed saray kustomer mi. Saray grupo mi ya mangokontrol na kalidad so responsable ed saray proseso na panangontrol na kalidad, ya kaiba lay sample testing tan inspeksion pian napaaligwas so kalidad na panangontrol na supplier.

Walaan kami na ISO9001-certified quality management system pian naseguro so kalidad na saray dilin produksyon mi diad panamegley na standardized production process. Diad R&D phase, say standards team mi et manggagawa na sigpot a testing tan verification na saray produkto tan materyales pian makapanggawa na estandarte ya matukoy parad mass production. Diad sayan taon, angipatupad kami met na balon detalye na panangasikaso parad panag-stack tan panag-imbantak na karton na kawes. Nen 2023, say Standards Team et nanggawa tan anguman na 22 ya estandarte na kalidad na kawes (kaiba lay 14 ya estandarte na enterprise standard filings tan 8 ya estandarte na internal control) tan akibiang ed impangisulat na 6 ya estandarte na kawes na bansa tan nanrebisa na 39 ya estandarte na bansa, ya amin et say getma to et pian napaaligwas so sistema na panangasikaso na kalidad.

Nen Setyembre 2023, inorganisa na Xtep so sakey a sesyon na diskusyon pian napaaligwas so physicochemical testing na saray materyales ya uusaren ed sapatos, ya akibiang iray supplier na mesh, teknisyan, subkontraktor, tan saray representante na saray pabrika na asumpal a produkto. Say diskusyon et akasentro ed saray espisipikon kakaukolanen parad pangusar na balon materyales. Indanet na Xtep so pankaukolan na komprehensibon panangusisa tan panangibawas ed saray posiblin peligro legan na masakbay a yugtan na desinyo na panagpaalagey, ontan met ed pankaukolan na panagpino ed panagpili na saray hilaw a materyales tan saray operasyon na proseso, tekep na malet a panumbok ed saray niletneg lan protocol.

Diad sayan taon, say Xtep et akaawat na pakabidbiran ed kalidad na produkto manlapud nanduruman organisasyon:

• Say Direktor na Quality Management Center na Xtep so naitdan na “Advanced Individual in Standardization Work,” ya mamaaligwas ed pakayari na Xtep ed panagsalita ed saray estandarte na industriya na tela tan kawes tan mamaaligwas ed reputasyon na tatak.
• Say Apparel Testing Center na Xtep et akibiang ed “Fibre Inspection Cup” ya testing skills competition ya inorganisa na Fujian Fiber Inspection Bureau. Limaran testing engineers so akibiang tan analo na unonan premyo ed grupon kompetisyon ed pikakabat.

Diad yugtan na produksyon, saray grupon mangaasikaso na kalidad so manbabantay ed kalidad tan kaligenan na saray hilaw a materyales tan saray asumpal a produkto. Manggagawa met ira na regular ya kalidad na panagkontrol ed proseso na produksyon tan manggagawa na malet iran inspeksion ed kalidad na produkto pian naseguro ya saray asumpal a produkto manlapud saray supplier mi et makapasa ed saray estandarte na pisikal tan kemikal antis ya ipawit ed saray kustomer. Niarum ni, say Xtep et manggagawa na binulan ya sample testing parad saray Tier 1 tan Tier 2 ya supplier to. Saray raw materials, adhesives, tan saray asumpal a produkto et ipawit ed saray third-party laboratoryo ya sertipikado ed bansa kada quarter, pian naseguro ya saray pinal a produkto et mitunosan ed saray estandarte na bansa tan saray totontonen nipaakar ed kalidad tan kaligenan na produkto.

Pian napaaligwas so kalidad na produkto, say Grupo so angiletneg na espisyal a kalidad na kontrol parad saray aytem a singa saray down jacket tan sapatos, ya mangiter na tuloytuloy ya iyaligwas na kalidad na espisipikon kategorya na produkto. Say grupo et manggagawa met na kompetisyon ed panagsukimat ed produkto pian napaaligwas so estandarte na produkto tan metodolohiya na panagsukimat legan ya ipapaseseg so kalidad tan ligliwa na produkto.

Panaral na kaso

Nen 2023, angorganisa kami na ISO9001 Quality System Manager Training Camp, ya amin ya 51 ya mibibiang et akapasa ed assessment tan naitdan ira na “Quality Management Systems — Internal QMS Auditor Certificate”.

Say grupo et mangipapaakseb met na malet iran proseso na panangontrol na kalidad parad saray outsourced ya produksyon, tan wala ray binulan ya miting ya pangrepaso ed kalidad pian naseguro so suston panangasikaso ed kalidad. Naynay min papaaligwasen so abilidad na saray empleyado mi ed panangasikaso na kalidad na produkto, tan susuportaan mi ray empleyado mi ya mibiang ed panagpasal a singa say panagpasal ed anti-mould measures na Micropak tan panagpasal ed saray paraan na panag-testing na SATRA. Nen 2023, pian napaaligwas so kalidad na produkto tan proseso na panaggawa, say K·SWISS tan Palladium so angiparungtal na automated screen-printing machines, laser machines, de-kalidad ya computerized automatic threading machines, computerized sewing machines, digital printing, tan arum niran kagawaan tan teknolohiya, legan met ya ipapaakseb so sigpot ya akasara ya eco-friendly ya linya na panag-assembly.

Pian naamtaan so feedback na saray kustomer mi, say sales department mi et mitongtong ed saray supply chain management departments mi kada simba tan say quality management team mi et ombisita ed saray tindaan pian natalosan iray uso ed tindaan tan saray pankaukolan na saray kustomer.

Aktibo kamin ontutulong ed saray supplier mi ya nawalaan na kalidad na panangontrol tan panangasikaso pian napaaligwas so kalidad na produkto na Grupo. Angiter kami na training nipaakar ed panagsukimat na pikakabat tan pamaaligwas ed propesyonal iran dunong parad saray external cooperative suppliers tan laboratoryo, ya tinumbokan na saray assessment tan sertipikasyon. Saya so tinmulong pian napaaligwas so sistema na panangasikaso na kalidad na saray supplier mi tan nen sampot na 2023, 33 ya laboratoryo na supplier so nasertipikaan, a mansaklaw ed saray supplier na kawes, panag-imprinta, materyales, tan accessories.

Angiter kami na FQC/IQC certification training ed saray Tier 1 tan Tier 2 suppliers pian napaaligwas so self-regulation ed kalidad na supply chain, napaaligwas iray estandarte na produkto, tan nasuportaan so makagunggonan iyaaligwas na supply chain. Niarum ni, angorganisa kami na 17 ya sesyon na panagpasal nipaakar ed saray estandarte na kalidad na kawes, ya akatongtong mi so manga 280 ya representative na supplier ed loob tan paway.

Diad Xtep, uusaren mi so paraan ya unaan so manbabakal, ya seseguroen so lukas a komunikasyon ed saray kustomer mi pian nasumpal iray pankaukolan da. Sistematiko min aasikasoen iray reklamo diad pangiletneg na saray panaon na panresolbe, panbantay ed iyaaligwas, tan pankimey parad saray solusyon ya pankakasakeyen pian napaaligwas so kapenek na saray kustomer.

Wala ray ginawa min protocol parad saray recall na produkto tan saray isyu nipaakar ed kalidad. No walay makabkabaliksan ya recall, say Quality Management Center mi et manggawa na masimoon ya imbestigasyon, irereport to ray adiskobre ed saray atagey ya management, tan manggawa na saray panangipetek pian naprebentaan so nagawa ed arapen. Nen 2023, anggapoy baleg ya recall mi lapud kapagaan ed bunigas odino kaligenan. Ipapaseguro mi ed saray kustomer so pangapiger, pansalat, odino pangipawil na saray lokal a produkto ya ilalako, tan say Xtep core brand et angipatupad na mabiskeg a programa ed pangipawil na produkto, lapud say komprehensibon Return and Exchange Policy mi et mangiiter na andi-kondisyon ya pangawat ed saray naupot lan produkto.

Say dedikadon “400 Hotline” mi so unonan punton pitongtongan parad saray reklamo na saray kustomer. Saray reklamo et nirekord, na-verify, tan kaslakan ya naebatan ed loob na 2 agew na trabaho, ya wala ray espisipikon rekurso ya nireserba pian naasikaso iray indibidual ya kaso ya komplikado. Say bilang na reklamo ya naawat ed “400 Hotline” nen 2023 et 4,7556. Manggawa kami met na binulan iran callback pian nasukat so satisfaction na kustomer tan mangimbita na feedback manlapud amin ya manguusar na “400 Hotline”. Nen 2023, akadampot kami na 92.88% ya satisfaction rate, ya mas atagey nen say orihinal ya target ya 90%.

⁶ Walay makatantandan indaak na bilang na saray reklamo na saray kustomer, ya manunan lapud indakel na saray produkto legan na taon. Balet, say ratio na reklamo ed dagup na tepet et dinmaak no ikompara ed 2022.