Ukuphatha ukuhlinzeka

Iqembu lizimisele ukukhulisa imizamo yethu yokuzinza eketangeni elibanzi lokuhlinzeka ngempahla. Sisebenzisa ithonya lethu njengophawu oluhamba phambili lwezemidlalo olunenethiwekhi enkulu yokusatshalaliswa futhi sisebenzisa amandla ethu okuthenga ukukhuthaza imikhuba yebhizinisi eqhubekayo yabahlinzeki. Ngokuhlanganisa izindlela ezihlobene ne-ESG ekuhlolweni kweQembu kwabahlinzeki abangaba khona nabakhona, siqinisekisa ukuthi abalingani beketangeni lokuhlinzeka bagcwalisa izidingo zethu zokuzinza. Sicela ubheke iNcwadi Yokuphatha Umthwalo Wemfanelo Wezenhlalo Yabahlinzeki ngezansi ukuze uthole imininingwane eyengeziwe.

Ukuze kuxazululwe ukukhathazeka kwababambiqhaza mayelana nekhwalithi nokuphepha komkhiqizo, iQembu lisebenzisa izindlela ezahlukene zokulawula ikhwalithi yomkhiqizo, okuhlanganisa ukuqapha njalo nokuhlola ukusebenza kwabaphakeli. Izinyathelo ezahlukene ziqinisekisa ukuthi imikhiqizo ehambisanayo nesezingeni eliphezulu iyakhiqizwa futhi zinciphisa ingozi yokubuyiselwa emuva okukhulu.

Njengomkhiqizo wezemidlalo ohamba phambili, sizinikele ekwandiseni imizamo yethu yokuzinza kulo lonke uchungechunge lwethu lokuhlinzeka ngezinsizakalo. Sisebenzisa ubuholi bethu bemakethe kanye namandla okuthenga, sikhuthaza abahlinzeki ukuthi bamukele imikhuba yokuzinza. Ukuqinisekisa ukuthi abahlinzeki bahambisana nezidingo zethu zokuzinza, sihlanganise izindlela ze-ESG ekuhlolweni kwabahlinzeki bethu kokubili abahlinzeki abazoba khona kanye nabakhona.

NgoMeyi 2023, iQembu libuyekeze iNcwadi yalo Yokuphathwa Kwemfanelo Yomphakathi Yabaphakeli ngokuhambisana ne-China CSR Due Diligence Guidance kanye nezidingo ezifanele zomkhakha ukuze kufezwe kangcono ukusimama nabalingani bayo bebhizinisi ababalulekile. Incwadi manje isiyatholakala kuwebhusayithi ye-Xtep.

Ukukhiqizwa kwethu kuncike kakhulu ezintweni ezinikezwa abahlinzeki bethu, lapho sithola khona iningi lezingxenye zomkhiqizo wethu. Kusukela ngo-2023, ama-69% ezicathulo zethu kanye nama-89% okukhiqiza izingubo zethu kwathengiswa ngaphandle. Iqembu lisebenzisana nabahlinzeki abangu-573 emhlabeni jikelele, abangu-569 base-Mainland China kanye nabangu-4 baphesheya kwezilwandle.

Sihlukanisa abahlinzeki bethu ngezigaba ezahlukene ukuze siqonde kangcono isisekelo sethu sokuhlinzeka. Ukuze siqinise ukuphathwa kwezingozi kulo lonke uchungechunge lwethu lokuhlinzeka, sithuthukise izincazelo zokuhlukaniswa kwabahlinzeki kulo nyaka ngokwandisa ububanzi be-Tier 2 kanye nokufaka abahlinzeki bezinto zokusetshenziswa njenge-Tier 3. Kusukela ekupheleni konyaka, sinabahlinzeki be-Tier 1 abangu-150 kanye nabahlinzeki be-Tier 2 abangu-423. Kusukela manje, ukuthuthukisa ukuzibandakanya nabahlinzeki be-Tier 3 kusalokhu kugxilwe njengoba sifuna ukwenza ngcono imisebenzi esimeme.

Inethiwekhi yethu yochungechunge lokuhlinzeka ngezinsizakalo ihilela izingozi ezahlukahlukene zemvelo nezenhlalo, futhi senza izinqubo zokuthenga eziphelele, ezifanele nezisobala ukuze sinciphise izingozi ezinjalo. Isikhungo Sokuphathwa Kwabahlinzeki kanye namaqembu azinikele avela kumikhiqizo ehlukene basebenzisana eduze nabahlinzeki ukuqinisekisa ukusebenza okuphezulu. Sikhuthaza bonke abahlinzeki, abalingani bebhizinisi, kanye nabalingani ukuthi bagcine amazinga emikhubeni yebhizinisi yezemvelo, yezenhlalo, kanye neyokuziphatha ehambisana nezidingo zeQembu. Zonke lezi zidingo ziboniswe kuKhodi Yokuziphatha Yabahlinzeki kanye neNcwadi Yokuphathwa Kwabahlinzeki, futhi silindele ukuthi abalingani bethu bazilandele kulo lonke ukubambisana kwethu.

Sihlola ngokucophelela bonke abahlinzeki abangaba khona ngokubuyekezwa kokuqala kweziqu kanye nokuhambisana nomthetho okwenziwa yi-Supplier Management Centre (SMC), futhi abahlinzeki abaphumelele kulokhu kuhlolwa kokuqala bazobe bengaphansi kokuhlolwa kwendawo okwenziwa ngabasebenzi abafanelekile njengabahloli bangaphakathi abavela eminyangweni yethu yokuthuthukiswa kwe-supply chain, ukulawulwa kwekhwalithi, kanye nokusebenza. Lokhu kuhlolwa kwendawo kusebenza kubahlinzeki okuhlanganisa nalabo abahlinzeka ngezinto zokusetshenziswa zezicathulo nezingubo, izinto ezisizayo nezokupakisha, ukukhiqizwa kwezimpahla eziqediwe, ukukhiqizwa kwezimpahla eziqediwe kancane. Izidingo ezifanele zidluliselwe kubahlinzeki ngeKhodi Yokuziphatha Yabahlinzeki bethu.

Ngo-2023, saphakamisa izidingo zethu zokuhlolwa kwesibopho somphakathi esigabeni sokwamukelwa kwabaphakeli ukuze sihlole abaphakeli abahluleka ukuhlangabezana nezidingo zethu zesibopho somphakathi. Phakathi nonyaka, sethule abaphakeli abasha abangu-32 abasemthethweni nabesikhashana kunethiwekhi yethu, futhi senqaba ukwamukelwa kwabaphakeli ababili ngenxa yokukhathazeka ngokusebenza kokuphepha. Abaphakeli bacelwe ukuthi babhekane kahle futhi balungise izingozi zokuphepha ezitholwe ngezinqubo ezengeziwe zokwamukelwa kwabaphakeli.

Kubahlinzeki baphesheya kwezilwandle, siqoka abahlinzeki bezinkampani zangaphandle ukuthi benze ukuhlolwa kwabahlinzeki okuhlanganisa izici ezifana nokusebenza ngenkani, impilo nokuphepha, ukusebenza kwezingane, amaholo nezinzuzo, amahora okusebenza, ukubandlululwa, ukuvikelwa kwemvelo kanye nokulwa nobuphekula.

Abahlinzeki abakhona nabo bahlolwa ngokubuyekezwa kwemibhalo, ukuhlolwa endaweni, kanye nezingxoxo nabasebenzi. Phakathi kuka-Okthoba noDisemba 2023, uphawu lwe-Xtep core lwenze ukuhlolwa kwaminyaka yonke kubo bonke abahlinzeki bezingubo ezinkulu nemikhiqizo eqediwe, okuhlanganisa ngaphezu kuka-90% wabahlinzeki bethu be-Tier 1 core. Ukuhlolwa kwe-Tier 2 kubahlinzeki bezinto ezibonakalayo kuzoqala ngo-2024.

Abahlinzeki abangu-47 be-Tier 1 bomkhiqizo we-Xtep core bahlolwe, okuhlanganisa nalabo abakhiqiza izingubo, izicathulo, nezinto ezithungiwe. Ama-34% abahlinzeki abahloliwe adlule izidingo zethu, kanti ama-42% ahlangabezane nemigomo kanye nama-23% enza ngaphansi kwalokho ebesikulindele. Ukwanda kwabahlinzeki abangahlangabezani nalokho ebesikulindele kube ngenxa yokuthuthukiswa kwezindinganiso zethu zokuhlola, futhi phakathi kwalaba bahlinzeki abathathu babo bamiswa ngemuva kokuhlolwa okwengeziwe. Abahlinzeki abasele abangahlangabezani nalokho ebesikulindele bacelwe ukuthi baqalise ukulungisa ngaphambi kokuphela kukaJuni 2024.

Kumabhrendi amasha, senza ikakhulukazi ukuhlolwa kwaminyaka yonke kwabantu besithathu emikhiqizweni yezicathulo, sigxile emalungelweni abantu kanye nokulwa nobuphekula. Sikhiqiza umbiko wokuhlola minyaka yonke. Noma yikuphi ukungalandeli imithetho okutholiwe kuzokwaziswa nabaphakeli ngokulungiswa okulindelekile ngaphakathi kwesikhathi esibekiwe. Kuzokwenziwa ukuhlolwa kwesibili ukuqinisekisa ukusebenza kahle kwezinyathelo zokulungisa, futhi abaphakeli abangakwazi ukuhlangabezana nezidingo nezindinganiso zebhizinisi leQembu bangaqedwa. Ngo-2023, bonke abaphakeli bemabhrendi amasha baphumelele ukuhlolwa.

Izindlela zokulinganisa nokusebenzisa imiphumela yokuhlolwa komthwalo wemfanelo womphakathi kwabaphakeli zifingqiwe kanje:

Ukuze sisekele abahlinzeki ekuhlangabezaneni nokulindelwe yiQembu mayelana nokusebenza kwemvelo kanye nokwezenhlalo, sihlala sixhumana nabahlinzeki bethu ukuze siqonde ukulinganiselwa kwabo futhi sibahlomise ngamakhono nolwazi oludingekayo ukuze kusebenze kangcono i-ESG. Lokhu kubambisana kuvumela futhi ukuhlonza nokunciphisa izingozi ezingaba khona zemvelo kanye nezenhlalo ochungechungeni lokuhlinzeka.

Phakathi nonyaka, senze ukuqeqeshwa kwe-ESG kwabameleli abavela kubahlinzeki bezicathulo nezingubo bomkhiqizo wethu oyinhloko. Inani labameleli babahlinzeki abangu-45 liphelele laya kulezi zingxoxo, lapho sigcizelele khona okulindelwe emikhubeni yezenhlalo neyezemvelo futhi sakhuthaza ukuqwashisa kwabahlinzeki ngokusimama kochungechunge lokuhlinzekwa kwezimpahla.

Ngaphezu kwalokho, sisebenzise ochwepheshe bezinkampani zangaphandle ukuhlela ukuqeqeshwa okuvamile ngezindaba ze-ESG kubahlinzeki bethu baphesheya kwezilwandle. Ngaphezu kwalokho, sinikeze ukuqeqeshwa okuhlangene ngezinqubomgomo zokulwa nenkohlakalo kubasebenzi abasha bemikhiqizo yethu emisha. Imiphumela yazo zonke lezi zikhathi zokuqeqesha ithathwe njengeyanelisayo.

Ukuqinisekiswa kwekhwalithi kubalulekile ezinqubweni zethu zokukhiqiza. Imikhiqizo yethu ingaphansi kokuhlolwa okuqinile kokulawulwa kwekhwalithi, okusiza ukuqinisekisa ukuthi izinto ezihlangabezana nezidingo zekhwalithi zeQembu kuphela ezithengiswa kumakhasimende ethu. Amaqembu ethu okulawula ikhwalithi anesibopho sezinqubo zokulawula ikhwalithi, ezifaka ukuhlolwa kwamasampula nokuhlolwa ukuze kuthuthukiswe ukulawulwa kwekhwalithi yomhlinzeki.

Sinesistimu yokuphatha ikhwalithi eqinisekisiwe yi-ISO9001 ukuqinisekisa ikhwalithi yemikhiqizo yethu ngenqubo yokukhiqiza ejwayelekile. Esigabeni se-R&D, ithimba lethu lezindinganiso lenza ukuhlolwa okuphelele nokuqinisekiswa kwemikhiqizo nezinto zokwakha ukuthuthukisa amazinga afanele ukukhiqizwa ngobuningi. Kulo nyaka, siphinde sasebenzisa imininingwane emisha yokuphatha imisebenzi yokubeka nokugcina amabhokisi ezingubo. Ngo-2023, iQembu Lezindinganiso lase lidale futhi labuyekeza amazinga angu-22 ekhwalithi yezingubo (kufaka phakathi amazinga angu-14 ebhizinisi kanye namazinga angu-8 okulawula kwangaphakathi) futhi lahlanganyela ekubhaleni amazinga angu-6 ezingubo zikazwelonke kanye nokubuyekeza amazinga angu-39 kazwelonke, konke okuhlose ukuthuthukisa uhlelo lokuphatha ikhwalithi.

NgoSepthemba 2023, i-Xtep yahlela iseshini yengxoxo yokuthuthukisa ukuhlolwa kwe-physicochemical kwezinto ze-mesh ezisetshenziswa ezicathulweni, ngokubamba iqhaza kwabaphakeli be-mesh, ochwepheshe, osonkontileka abangaphansi, kanye nabamele abavela ezimbonini zemikhiqizo eqediwe. Ingxoxo igxile ezidingweni ezithile zokusetshenziswa kwezinto ezintsha. I-Xtep igcizelele isidingo sokuhlolwa okuphelele kanye nokunciphisa izingozi ezingaba khona ngesikhathi sokuqala kokuklama kwentuthuko, kanye nesidingo sokulungiswa ekukhetheni izinto zokusetshenziswa kanye nokusebenza kwenqubo, ngokunamathela ngokuqinile ezimisweni ezimisiwe.

Kulo nyaka, i-Xtep ithole ukuqashelwa kwekhwalithi yomkhiqizo ezinhlanganweni ezahlukene:

• UMqondisi we-Xtep's Quality Management Centre unikezwe i-“Advanced Individual in Standardisation Work,” okuthuthukisa amandla e-Xtep okukhuluma ngezindinganiso zemboni yezindwangu nezezingubo kanye nokuthuthukisa idumela lomkhiqizo.
• Isikhungo Sokuhlola Izingubo sika-Xtep sihlanganyele emncintiswaneni wamakhono okuhlola i-“Fibre Inspection Cup” ohlelwe yi-Fujian Fibre Inspection Bureau. Onjiniyela abahlanu bokuhlola bahlanganyele futhi bawina umklomelo wokuqala emncintiswaneni wolwazi lweqembu.

Esigabeni sokukhiqiza, amaqembu okuphatha ikhwalithi aqapha ikhwalithi nokuphepha kwezinto zokusetshenziswa kanye nemikhiqizo eqediwe. Aphinde enze imisebenzi yokulawula ikhwalithi njalo enqubweni yokukhiqiza futhi enze ukuhlolwa okuqinile kwekhwalithi yomkhiqizo ukuqinisekisa ukuthi imikhiqizo eqediwe evela kubaphakeli bethu idlula amazinga angokwenyama namakhemikhali ngaphambi kokuba ilethwe kumakhasimende. Ngaphezu kwalokho, i-Xtep yenza ukuhlolwa kwesampula kwanyanga zonke kwabaphakeli bayo be-Tier 1 kanye ne-Tier 2. Izinto zokusetshenziswa, izinamathiselo, kanye nemikhiqizo eqediwe kuthunyelwa emalabhorethri ezinkampani zangaphandle eziqinisekiswe kuzwelonke njalo ngekota, ukuqinisekisa ukuthi imikhiqizo yokugcina ihambisana namazinga kazwelonke kanye nemithethonqubo yekhwalithi yomkhiqizo kanye nokuphepha.

Ukuze kuthuthukiswe ikhwalithi yomkhiqizo, iQembu lasungula umbuthano okhethekile wokulawula ikhwalithi wezinto ezifana namajakethi nezicathulo eziphansi, okuvumela ukuthuthukiswa kwekhwalithi okuqhubekayo kwezigaba ezithile zomkhiqizo. Ithimba liphinde lenze ukuhlaziywa komkhiqizo oncintisanayo ukuze kuthuthukiswe amazinga omkhiqizo kanye nendlela yokuhlola ngenkathi kuthuthukiswa ikhwalithi yomkhiqizo kanye nenduduzo.

Ucwaningo lwesigameko

Ngo-2023, sahlela i-ISO9001 Quality System Manager Training Camp, lapho bonke abahlanganyeli abangu-51 baphumelela khona ekuhlolweni futhi banikezwa “i-Quality Management Systems — Internal QMS Auditor Certificate”.

Leli qembu liphinde lisebenzise izinqubo eziqinile zokulawula ikhwalithi yemikhiqizo ekhiqizwe ngaphandle, futhi imihlangano yokubuyekezwa kwekhwalithi yanyanga zonke iqhutshwa ukuqinisekisa ukuphathwa kwekhwalithi efanele. Sihlala sithuthukisa amakhono abasebenzi bethu ekuphathweni kwekhwalithi yomkhiqizo, futhi sisekela abasebenzi bethu ukuthi bahlanganyele ekuqeqeshweni okufana nokuqeqeshwa kwezilinganiso zokulwa nesikhunta yiMicropak kanye nokuqeqeshwa kwezinqubo zokuhlola yi-SATRA. Ngo-2023, ukuze kuthuthukiswe ikhwalithi yomkhiqizo kanye nezinqubo zokukhiqiza, i-K·SWISS kanye ne-Palladium bethule imishini yokuphrinta isikrini ezenzakalelayo, imishini ye-laser, imishini yokufaka intambo ezenzakalelayo ekhompyutha esezingeni eliphezulu, imishini yokuthunga ekhompyutha, ukuphrinta kwedijithali, kanye neminye imishini kanye nobuchwepheshe, ngenkathi futhi kusetshenziswa umugqa wokuhlanganisa ovalekile ngokuphelele onobungani nemvelo.

Ukuze uhlale unolwazi ngempendulo yamakhasimende ethu, umnyango wethu wokuthengisa uxoxa masonto onke neminyango yethu yokuphathwa kwe-supply chain futhi ithimba lethu lokuphathwa kwekhwalithi lizovakashela izitolo ezibonakalayo ukuze liqonde izitayela zemakethe nezidingo zamakhasimende.

Sisiza abahlinzeki bethu ngokuzimisela ukwakha amandla okulawula ikhwalithi kanye nokuphatha ukuze kuthuthukiswe ikhwalithi yomkhiqizo iyonke yeQembu. Sihlinzeke ngoqeqesho lokuhlola ulwazi kanye nokuthuthukiswa kwamakhono ochwepheshe kubahlinzeki bezinkampani zangaphandle kanye nabasebenzi belebhu, kulandelwe ukuhlolwa kanye nezitifiketi. Lokhu kusize ekuthuthukiseni izinhlelo zokuphatha ikhwalithi zabahlinzeki bethu futhi ekupheleni kuka-2023, amalabhorethri angu-33 abahlinzeki ayeseqinisekisiwe, ahlanganisa izingubo, ukunyathelisa, izinto zokwakha, kanye nezinsiza.

Sinikeze ukuqeqeshwa kwesitifiketi se-FQC/IQC kubahlinzeki be-Tier 1 kanye ne-Tier 2 ukuze sikhuthaze ukuzilawula kwekhwalithi yochungechunge lokuhlinzeka, sithuthukise amazinga omkhiqizo, futhi sisekele ukukhula kwechungechunge lokuhlinzeka okuzuzisayo. Ngaphezu kwalokho, sihlele izikhathi zokuqeqesha eziyi-17 ngezindinganiso zekhwalithi yezingubo, sihilela abameleli babahlinzeki bangaphakathi nabangaphandle ababalelwa ku-280.

Kwa-Xtep, sisebenzisa indlela yokukhetha abathengi kuqala, siqinisekisa ukuxhumana okuvulekile namakhasimende ethu ukuze kuhlangatshezwane nezidingo zawo. Sisingatha izikhalazo ngokuhlelekile ngokubeka isikhathi sokuxazulula izinkinga, siqaphe inqubekela phambili, futhi sisebenzele izixazululo ezivumelanayo ukuze sithuthukise ukwaneliseka kwamakhasimende.

Sesisungule izindlela zokubuyisa imikhiqizo kanye nezinkinga zekhwalithi. Uma kwenzeka ukubuyisa imikhiqizo okukhulu, iSikhungo sethu Sokuphatha Ikhwalithi senza uphenyo olunzulu, sibike okutholakele kubaphathi abaphezulu, futhi kuthathwa izinyathelo zokulungisa ukuze kuvinjelwe izehlakalo zesikhathi esizayo. Ngo-2023, asizange sibe nokubuyisa imikhiqizo okukhulu ngenxa yezinkinga zezempilo noma zokuphepha. Siqinisekisa amakhasimende ngokulungiswa, ukushintshwa, noma ukubuyiselwa kwemikhiqizo yendawo, futhi uphawu lwe-Xtep core luqalise uhlelo oluqinile lokubuyisa imikhiqizo, ngeNqubomgomo yethu ephelele yokubuyisa nokushintshanisa ivumela ukwamukelwa okungenamibandela kwemikhiqizo egugile.

I-"400 Hotline" yethu ezinikele iyindawo yokuqala yokuxhumana yezikhalazo zamakhasimende. Izikhalazo ziyaqoshwa, ziqinisekiswe, futhi zivame ukuphendulwa zingakapheli izinsuku ezimbili zebhizinisi, ngezinsiza ezithile ezigciniwe ukubhekana namacala ngamanye ayinkimbinkimbi. Inani lezikhalazo ezitholwe nge-"400 Hotline" ngo-2023 lalingu-4,7556. Siphinde senze ukuphinda sishayele njalo ngenyanga ukuze silinganise ukwaneliseka kwamakhasimende futhi simeme impendulo kubo bonke abasebenzisi be-"400 Hotline". Ngo-2023, sifinyelele izinga lokwaneliseka elingu-92.88%, eliphakeme kunenhloso yokuqala engu-90%.

⁶ Kube nokwanda okuphawulekayo kwenani lezikhalazo zamakhasimende, okubangelwa kakhulu ukwanda kokuthengiswa komkhiqizo phakathi nonyaka. Kodwa-ke, isilinganiso sezikhalazo nemibuzo iyonke sehlile uma kuqhathaniswa no-2022.