Supply Chain Management

Ing grupu determinadu yang palawakan ing kekaming sustainability efforts keng mas malawak a supply chain. Gagamitan mi ing kekaming impluwensya bilang metung a manimunang propesyonal a sports brand a maki malawak a distribution network at gamitan mi ing kekaming upaya king pamamili para isulong ing sustainable a paralan ning negosyu da reng supplier. King pamakisanmetung kareng ESG-related criteria keng pamagsuri ning grupu kareng potensyal ampo existing a suppliers, sisiguraduan mi na deng supply chain partners makatupad la kareng kekaming sustainability requirements. Paki-refer me ing kekaming Supplier Corporate Social Responsibility Management Manual para kareng karagdagang detalye.

Para a-address ing concerns da reng stakeholders keng kalidad ampo kaligtasan ning produktu, ing grupu magpatupad yang miyayaliwang paralan ning pamagkontrol keng kalidad ning produktu, kayabe na ing regular a pamag-monitor ampo pamag-assess keng performance da reng supplier. Deng miyayaliwang inisyatiba sisiguraduan da ing pare-pareu, matas a kalidad a produktu ing gagawan da at babawasan ing panganib ning maragul a pamagbalik.

Bilang metung a manimunang sports brand, dedikadu kami keng pamagpalawak kareng kekaming sustainability efforts keng mabilug ming supply chain. Gamit ing kekaming pamanimuna keng palengki ampo ing kekaming sikanan keng pamamili, agkatan mi la reng supplier na tanggapan da ing sustainable a gawi. Para makasiguradung deng supplier makatuglung la kareng kekaming sustainability requirements, atin kaming integrated ESG criteria kareng kekaming supplier assessments para kareng prospective ampo existing suppliers.

Inyang Mayu 2023, ing Grupu pepabayu ne ing kayang Supplier Corporate Social Responsibility Management Manual agpang keng China CSR Due Diligence Guidance ampo reng kaugnayan a kailangan ning industriya para mas masanting a akwa ing sustainability kareng kayang kritikal a business partners. Ing Manual atyu ne ngeni keng Xtep website.

Ing kekaming produksyun magdependi ya kareng materyales a babie da reng kekaming supplier, nung nukarin mi la kukunan deng keraklan kareng kekaming sangkap ning produktu. anyang 2023, 69% ning kekaming sapatus ampo 89% ning kekaming gagawang imalan me-outsource la. Ing grupu makipag ugnayan ya kareng 573 suppliers keng mabilug a yatu, 569 keng mainland china ampo 4 keng abroad.

I-classify mi la reng kekaming supplier kareng miyayaliwang tiers para mas aintindian mi ing kekaming supply base. Para pasikanan ing risk management keng mabilug ming supply chain, atin kaming pepapino a kabaldugan ning supplier classification ngening banua kapamilatan ning pamagpalawak keng Tier 2 scope ampo ing pamaglub kareng raw material providers bilang Tier 3. King kapupusan ning banua, atin kaming 150 Tier 1 suppliers ampo 423 Tier 2 suppliers. king daratang a panaun, ing pamagpabuti king pamakipag-ugnayan kareng Tier 3 suppliers manatili yang pokus kabang pagsikapan tamung i-optimize ing sustainable a operasyun.

Ing kekaming supply chain network atin yang miyayaliwang environmental ampo social risks, ampo gagawan mi ing komprehensibu, patas ampo transparent a procurement procedures para mabawas ing peligro. Ing Supplier Management Center ampo reng dedikadung grupu ibat kareng miyayaliwang tatak magobra lang malapit kareng supplier para makasiguradung matas a performance. Agkatan mi la ngan deng supplier, business partners, ampo associates na i-uphold la reng standards keng environmental, social, ampo ethical business practices na makalinya kareng requirements ning grupu. Deng sablang requirements a reni mipalabas la keng kekaming Supplier Code of Conduct ampo Supplier Management Manual, ampo asahan mi na deng kekaming partners sumuyu la kareti keng mabilug ming pamisanmetung.

Mahigpit mi lang i-screen deng sablang potential suppliers kapamilatan ning mumunang qualification ampo compliance review a gewa ning Supplier Management Center (SMC), ampo deng supplier a mipasa keng mumunang screening ayni, mipailalam la kareng on-site audits a gagawan da reng taung kwalipikadu bilang internal auditors ibat kareng kekaming supply chain development, quality control, ampo operations departments. Ing on-site inspection para ya kareng suppliers kayabe nala deng mamye raw materials para keng sapatus ampo imalan, auxiliary ampo packaging materials, finished goods production, semi-finished goods production. Deng relevant requirements mipabalu la kareng suppliers kapamilatan ning kekaming Supplier Code of Conduct.

Inyang 2023, tinas mi la reng kekaming social responsibility audit requirements keng supplier admission phase para abalu mi la reng supplier na e makatupad kareng kekaming social responsibility requirements. kilub ning banua, pepakilala mi la reng 32 bayung pormal ampo pansamantalang supplier keng kekaming network, ampo tinanggi mi ing pamaglub da reng adwang supplier pauli ning safety performance concerns. Deng supplier mekisabi lang masalese at i-rectify la reng safety risks a mekilala para kareng karagdagang prosesu ning pamaglub da reng supplier.

Para kareng supplier keng abroad, mag appoint kami kareng third-party suppliers para mag audit kareng supplier a sasakupan da reng aspetu antimo ing sapilitang obra, kalusugan ampo kaligtasan, obra da reng anak, sweldu ampo benepisyu, oras ning obra, diskriminasyun, proteksyun keng kapaligiran ampo counterterrorism.

Deng existing suppliers me-assess la kapamilatan ning document review, on-site inspections, ampo employee interviews. King pilatan ning Oktubri ampong Disyembri 2023, ing Xtep core brand migsagawa yang banua-banuang pamagsuri kareng eganaganang manimunang supplier ning imalan ampong meyari nang produktu, a sasakupan na ing maigit 90% da reng kekaming core Tier 1 suppliers. Ing audit para keng Tier 2 kareng material suppliers magumpisa ya keng 2024.

47 Tier 1 suppliers ning Xtep core brand ing me-audit, kayabe nala deng gagawang imalan, sapatus, ampo embroidered items. 34% da reng me-assess a supplier linampas la kareng kekaming requirements, kabang 42% me-meet la keng criteria ampo 23% me-perform lang lalam ning kekaming expectation. Ing pamagdakal da reng suppliers a e makatupad keng kekaming expectation keraklan uli ning pamag upgrade kareng kekaming assessment standards, at kareng suppliers a reni atlu la kareti ing me suspendi kaybat ning karagdagang assessment. Deng mitagan a supplier na e mekapag-expect keng kekaming expectations, inaus mi lang mag-implement kareng rectifications bayu mayari ing June 2024.

Para kareng bayung tatak, gagawan mi ing annual third-party audits kareng produktung sapatus, tutukan mi la reng karapatan pantau ampo ing counterterrorism. Maggawa kaming report ning pamagsuri balang banua. Nanu mang e makatupad a mekilala, ipabalu mi kareng supplier ampo ing pamag-ayus a asahan kilub ning metung a panaun. Ing kaduang pamagsuri gawan ya para siguraduan ing epektibidad da reng paralan ning pamag-ayus, at deng supplier a e makatupad kareng pamangailangan at pamantayan ning negosyu ning Grupu malyari lang ma-terminate. Inyang 2023, ding sablang supplier da reng bayung tatak mipasa la keng assessment.

Ing criteria para keng pamag-rate ampo pamag-apply kareng resulta da reng supplier social responsibility assessments maka-summarize la anti kanini:

Para suportan la reng supplier keng pamagtupad kareng expectations ning grupu tungkul keng environmental ampo social performances, patuloy kaming makipag ugnayan kareng kekaming suppliers para aintindian mi la reng karelang limitasyun ampo dinan lang skills ampo belwan a kailangan para keng mas masanting a ESG performance. Deting pamakipag-ugnayan makasaup la naman para akilala at mabawas ing posibling panganib king kapaligiran at lipunan king supply chain.

King kilub ning banua, migsagawa kaming ESG training para kareng representanti ibat kareng kekaming core brand's footwear ampo apparel suppliers. Atin yang 45 a supplier representatives ing dinalo kareng sessions a reni, nung nukarin mi dininan pansin ing kekaming expectations keng social ampo environmental a gawi ampo pepalwal mi ing kamalayan da reng supplier para keng supply chain sustainability.

Dagdag pa, mekipag-ugnayan kami kareng third-party experts para mag-organisa regular a pamagsane kareng bage ESG para kareng kekaming supplier keng abroad. Dagdag pa, dininan ming metung a pamagsane kareng patakaran laban keng korapsyon para kareng bayung empleyadu da reng bayung tatak mi. Ing resulta da reng eganaganang pamagsane metung yang makayagpang.

Ing pamagsiguradu keng kalidad importanti ya keng kekatamung prosesu ning pamaglalang. Deng kekaming produktu makayagpang la keng mahigpit a pamagsuri keng kalidad, na makasaup para makasiguradung deng bage mung makatupad kareng kalidad a kailangan ning grupu ila reng misali kareng kekaming customer. Deng kekaming quality control teams ila reng maki pakibatan kareng prosesu ning pamagkontrol keng kalidad, kayabe na ing pamagsuri keng sample ampo pamagsuri para asundu ing pamagkontrol keng kalidad da reng supplier.

Atin kaming ISO9001-certified quality management system para makasiguradung ing kalidad da reng kekaming sariling produksyun kapamilatan ning standardized a prosesu ning produksyun. keng R&D phase, ing kekaming standards team gagawang masaleseng pamagsuri ampo pamagverify kareng produktu ampo materyales para makagawa lang standards a masanting para keng mass production. Ngening banua, mipatupad kami kareng bayung management specifications para keng pamag-stack kareng carton ning imalan ampo ing pamag-storage. Inyang 2023, ing Standards Team ginawa at binayu ne ing 22 a pirasu ning pamantayan ning kalidad ning imalan (kayabe na ing 14 a enterprise standard filings ampo 8 a internal control standards) at mekiabe ya king pamaglalang 6 a pambansang pamantayan king imalan at pamagbayu kareng 39 a pambansang pamantayan, a ngan buri dang isundu ing sistema ning pamaniakup king kalidad.

Inyang September 2023, ing Xtep mig-organisa yang metung a session ning pamisabi-sabi para asundu ing physicochemical testing da reng mesh materials a gagamitan da keng sapatus, a maki partisipasyun kareng mesh suppliers, technicians, subcontractors, ampo representatives ibat kareng finished product factories. Ing pamisabi-sabi makatutuk ya kareng partikular a kailangan para keng pamangamit kareng bayung materyales. Ing Xtep dininan neng diwa ing pamangailangan para keng komprehensibung pamagsuri ampo pamagbawas kareng posibling panganib keng mumuna nang yugtu ning pamagdisenyu ning panyulung, ampo ing pamangailangan para keng pamagpino keng pamili kareng raw materials ampo operasyun ning prosesu, a maki mahigpit a pamamintu kareng mitatag a protocol.

Kening banuang ayni, ing Xtep tinanggap yang pamangilala keng kalidad ning produktu ibat kareng miyayaliwang organisasyun:

• Ing Director ning Xtep's Quality Management Center mirinan yang “Advanced Individual in Standardization Work,” a magpasanting king upaya ning pamagsalita ning Xtep king pamantayan ning industriya ning tela at imalan at magpasanting king reputasyun ning tatak.
• Ing Apparel Testing Center ning Xtep mekiabe ya keng “Fibre Inspection Cup” a testing skills competition a gewa ning Fujian Fiber Inspection Bureau. Limang testing engineers ing mekiabe at sinambut lang mumunang premyu keng group knowledge competition.

keng production stage, ing quality management teams susubaybayan de ing kalidad ampo kaligtasan da reng raw materials ampo reng meyari nang produktu. Gagawa la namang regular a aktibidad king pamagkontrol king kalidad ning prosesu ning pamaglalang at magsagawa lang maigpit a pamagsuri king kalidad ning produktu bang makasiguradung ding meyari nang produktu ibat kareng kekaming supplier mipasa la kareng pamantayan a pisikal at kemikal bayu la mipaintulutan kareng customer. Dagdag pa, ing Xtep magsagawa yang bulanan a sample testing para kareng kayang Tier 1 ampo Tier 2 a supplier. Deng raw materials, adhesives, ampo reng finished products mipadala la kareng nationally certified third-party laboratory balang quarter, para siguraduan na ing final products makatuglung ya kareng national standards ampo kareng regulasyun keng kalidad ampo kaligtasan ning produktu.

Para asundu ing kalidad ning produktu, ing grupu mitatag yang metung a espesyal a quality control circle para kareng bage antimo reng down jacket ampo sapatus, a magpaintulut king matatag a pamagpaunlad king kalidad para kareng partikular a kategorya ning produktu. Ing grupu magsagawa ya namang competitive product analysis para a-optimize ing standards ning produktu ampo ing paralan ning pamagsuri kabang susulung ing kalidad ampo ing kaginhawaan ning produktu.

Case study

Inyang 2023, mig-organisa kaming ISO9001 Quality System Manager Training Camp, nung nukarin ding 51 a partisipanti mipasa la keng assessment at midinan lang “Quality Management Systems — Internal QMS Auditor Certificate”.

Ing grupu magpatupad ya namang mahigpit a paralan ning pamagkontrol king kalidad para kareng outsourced a produksyun, at ding bulanan a pamitipun king pamagsuri king kalidad gagawan da la bang makasiguradung masalese ing pamaniakup king kalidad. Parati mi lang papaslag deng kekaming empleyadu keng pamaniakup keng kalidad ning produktu, ampo suportan mi la reng kekaming tauan para makiabe keng pamagsane antimo ing anti-mould measures training ibat keng Micropak ampo ing testing procedures training ibat keng SATRA. Inyang 2023, para asundu ing kalidad ning produktu ampo ing prosesu ning pamaglalang, ing K·SWISS ampo ing Palladium pepalub da la reng automated screen-printing machines, laser machines, high-quality computerized automatic threading machines, computerized sewing machines, digital printing, ampo reng aliwang kasangkapan ampo teknolohiya, kabang magpatupad lang ganap a makasaradung eco-friendly assembly line.

Para abalu tamu ing feedback da reng kekaming customer, ing kekaming sales department makipagsalita ya balang duminggu kareng kekaming supply chain management departments ampo ing kekaming quality management team munta la kareng physical a tindahan para aintindian ing market trends ampo reng pamangailangan da reng customer.

Sasaup kami kareng kekaming supplier para mika quality control ampo management capacity para a-promote ing kabilugan a kalidad ning produktu ning grupu. Atin kaming dininan a pamagsane keng pamagsuri keng belwan ampo pamagpabuti kareng propesyonal a kabiasnan para kareng external cooperative suppliers ampo laboratory personnel, kaybat ning pamagsuri ampo pamagsertipikasyun. Iti sinaup yang pepasanting ing sistema ning pamamalakad ning kalidad da reng kekaming supplier at king kapupusan ning 2023, 33 a supplier laboratoryu ing me-certify, a sasakupan da reng supplier ning imalan, pamag-imprinta, materyales, at accessories.

Binie mi ing FQC/IQC certification training kareng Tier 1 ampo Tier 2 suppliers para mika self-regulation keng kalidad ning supply chain, mas masanting ing standards ning produktu, ampo suportan ing kapakibatan a pamandagul ning supply chain. Dagdag pa, mig-organisa kaming 17 a pamagsane kareng pamantayan ning kalidad ning imalan, a makiabe kareng 280 a internal ampo external a representative da reng supplier.

keng Xtep, gamitan mi ing consumer-first a paralan, sisiguraduan mi ing bukas a komunikasyun kareng kekaming customer para akit mi ing karelang pamangailangan. Sistematikung a-handle mi la reng reklamu kapamilatan ning pamag-set kareng timelines ning pamag-resolba, pamag-monitor king progresu, at pamagobra para kareng mutually agreeable solutions para mas maging satisfaction la reng customer.

Atin kaming mitatag a protocol para kareng pamagbalik ning produktu ampo kareng isyung kalidad. nung mika makabaldugan a pamagbalik, ing kekaming Quality Management Center magsagawa yang masaleseng pamagimbestiga, magreport kareng akit na kareng matas a pamanibala, at gagawang corrective actions para aiwasan ing daratang a malilyari. Inyang 2023, ala kaming makabaldugan a pamagbalik pauli ning kalusugan o kaligtasan. Sisiguraduan mi kareng customer ing pamag-ayus, pamagpalit, o pamagbalik da reng lokal a produktu, at ing Xtep core brand mipatupad yang masikan a programa ning pamagbalik ning produktu, ing kekaming komprehensibung Return and Exchange Policy paintulutan na ing alang kondisyun a pamananggap kareng megamit nang produktu.

Ing kekaming dedikadung "400 Hotline" ya ing mumunang point of contact para kareng reklamu da reng customer. Deng reklamu mitala la, mipatutuan, at keraklan pakibatan la kilub ning adwang aldo ning obra, a maki partikular a resources a makareserba para arapan la reng indibidwal a kasu a komplikadu ing kalikasan. Ing bilang da reng reklamu a tinggap kapamilatan ning “400 Hotline” kanitang 2023 4,7556 ya. Magsagawa kami namang callbacks balang bulan para abalu ing satisfaction da reng customer ampo mag-imbita lang feedback kareng sablang “400 Hotline” users. Inyang 2023, miras kami keng 92.88% satisfaction rate, na mas matas kesa keng orihinal a target a 90%.

⁶ Atin yang makabaldugan a pamagtas ing bilang da reng reklamu da reng customer, mumuna nang sangkan ning pamagtas da reng benta da reng produktu kilub ning banua. Makanyan man, ing ratio da reng reklamu kareng kabilugan a kutang mebaba ya kumpara keng 2022.