Uburongozi bw'uruhererekane rw'ibikoresho

Iryo shirahamwe ryiyemeje kwagura utwigoro twacu two kubungabunga ubuzima buramba ku ruhererekane rwagutse rw’ugutanga ibikoresho. Turakoresha ububasha bwacu nk’ikigo gihambaye c’imikino y’umwuga gifise urubuga runini rwo gukwiragiza kandi dukoresha ububasha bwacu bwo kugura kugira ngo duteze imbere imigenzo y’ubudandaji iramba y’abaguzi. Mu gushiramwo ingingo zijanye n’ivy’ubuhinga bwa none (ESG) mu gusuzuma kw’Ishirahamwe abashobora gutanga ibikoresho n’abariho, turabona ko abafatanyabikorwa mu bijanye n’ugutanga ibikoresho bushitsa ibisabwa vyacu vyo gutuma ubuzima buramba. Turagusavye urabe igitabu cacu c’uburongozi bw’inshingano z’imibano y’ishirahamwe ry’abaguzi kiri aha hepfo kugira ngo ubone ibindi bisobanuro.

Kugira ngo abafatanyabikorwa bashobore gutorera umuti ivyiyumviro vy’abafatanyabikorwa ku bijanye n’uburyo bw’ibicuruzwa n’umutekano wavyo, Ishirahamwe rishira mu ngiro ingingo zitandukanye zo kugenzura uburyo bw’ibicuruzwa, harimwo no gukurikirana no gusuzuma ubudasiba ingene ababicuruza bakora. Ivyo bikorwa bitandukanye bituma hakorwa ibintu bihuye kandi vy’agaciro kanini kandi bikagabanya ingorane zo kwibuka ibintu vyinshi.

Nk’ikimenyetso c’imikino gihambaye, twiyemeje kwagura utwigoro twacu two kubungabunga ubuzima buramba mu bijanye n’ugutanga ibikoresho vyacu vyose. Dukoresheje uburongozi bwacu mw’isoko n’ubushobozi bwo kugura, turahimiriza abaguzi kwakira ingendo ziramvye. Kugira ngo abaguzi bahure n’ibisabwa vyacu vyo kugumaho, twashizemwo ingingo ngenderwako za ESG mu gusuzuma abaguzi bacu ku bazoguha n’abariho.

Muri Rusama 2023, Ishirahamwe ryahinduye igitabu caryo c’uburongozi bw’inshingano z’imibano y’abaguzi bihuye n’ubuyobozi bw’ubuhinga bw’ubudandaji bw’Ubushinwa be n’ibisabwa bijanye n’ivyo bikorwa kugira ngo rishobore gushika ku buzima buramba n’abafatanyabikorwa baryo b’ubudandaji bahambaye. Ico gitabu ubu kiraboneka ku rubuga rwa Xtep.

Ivyo dukora bishingiye cane ku bikoresho bitangwa n’abaduha ibicuruzwa, ni bo turonka vyinshi mu bihimba vy’ibicuruzwa vyacu. Kuva mu mwaka w’2023, 69% vy’inkweto zacu n’89% vy’impuzu zacu zari zatanzwe n’abandi. Iryo shirahamwe rikorana n’abaguzi 573 kw’isi yose, 569 mu Bushinwa, 4 mu mahanga.

Turashira mu migwi abaduha ibicuruzwa mu bice bitandukanye kugira ngo dutahure neza aho dutanga ibicuruzwa. Kugira ngo dukomeze gucungera ingorane mu ruhererekane rwacu rwo gutanga ibikoresho, twahinduye neza insobanuro z’ugushira mu migwi abaguzi muri uyu mwaka mu kwagura urugero rw’abaguzi bo mu rwego rwa 2 no gushiramwo abatanga ibikoresho vya mbere nk’urwego rwa 3. Kuva mu mpera z’umwaka, dufise abaguzi bo mu rwego rwa mbere 150 n’abaguzi bo mu rwego rwa kabiri 423. Mu kugenda imbere, gutegura neza ubucuti n’abaguzi bo mu rwego rwa 3 biraguma ari vyo twibandako uko turondera gutuma ibikorwa bigenda neza.

Urubuga rwacu rw’ugutanga ibikoresho rurimwo ingorane zitandukanye zijanye n’ibidukikije n’imibano, kandi dukora uburyo bwo gutanga amasoko bushitse, bubereye kandi buboneye kugira ngo ivyo bibazo bigabanuke. Ikigo kijejwe gucunga abaguzi n’imigwi yiyemeje gukorana n’abaguzi kugira ngo bashobore gukora neza. Turahimiriza abaguzi bose, abafatanyabikorwa mu bucuruzi, n’abafatanyabikorwa gushigikira ingingo ngenderwako zijanye n’ibidukikije, imibano, n’inyifato runtu zijanye n’ibisabwa n’Ishirahamwe. Ivyo vyose bisabwa vyerekanywe mu Gitabu cacu c’Inyifato runtu y’Abaguzi n’Igitabu c’Uburongozi bw’Abaguzi, kandi twiteze ko abafatanyabikorwa bacu bazovyubahiriza mu gihe cose tuzoba dukorana.

Turasuzuma cane abaguzi bose bashobora gutanga ibicuruzwa biciye mu isuzuma rya mbere ry’ubushobozi n’ukuntu ryubahiriza amategeko rikorwa n’Ikigo kijejwe gucungera abaguzi (SMC), kandi abaguzi bazoca muri iryo suzuma rya mbere bazosuzumwa ku kibanza rikorwa n’abakozi bafise ubushobozi bwo kuba abagenzuzi bo mu mutima bavuye mu gisata cacu c’iterambere ry’uruhererekane rw’ibicuruzwa, kugenzura uburyo, n’ibikorwa. Iryo suzuma ry’aho hantu rikoreshwa ku bacuruzi harimwo n’abatanga ibikoresho vya mbere vy’inkweto n’impuzu, ibikoresho vy’inyongera n’ivyo gupfunyika, uguhingura ibicuruzwa bimaze gutunganywa, uguhingura ibicuruzwa bimaze gushika. Ibisabwa bibereye vyamenyeshejwe abaguzi biciye ku Itegeko ryacu ry’Inyifato runtu ry’Abaguzi.

Mu mwaka w’2023, twadugije ibisabwa mu bijanye n’igenzura ry’inshingano zacu ku bijanye n’imibano ku rwego rwo kwakira abaguzi kugira ngo dusuzume abaguzi badashitsa ibisabwa mu bijanye n’inshingano zacu zo mu kibano. Mu mwaka, twashize mu rubuga rwacu abaguzi bashasha 32 bamenyerewe n’ab’igihe gito, kandi twanka kwemera abaguzi babiri kubera ivyerekeye ibikorwa vy’umutekano. Abaguzi basabwe gutorera umuti neza no gukosora ingorane z’umutekano zabonetse ku bijanye n’ibindi bikorwa vyo kwakira abaguzi.

Ku bacuruzi bo mu mahanga, dushiraho abaguzi b’abandi kugira ngo bakore igenzura ry’abaguzi rishingiye ku bintu nk’ibikorwa vy’agahato, ubuzima n’umutekano, ibikorwa vy’abana, umushahara n’inyungu, amasaha y’akazi, ivangura, ukurinda ibidukikije n’ukurwanya iterabwoba.

Abagurisha ibintu bariho na bo nyene barasuzumwa biciye mu gusubiramwo inyandiko, gusuzuma aho hantu, no kubaza ibibazo abakozi. Hagati y’ukwezi kwa Gitugutu n’ukwezi kwa Kigarama 2023, ikimenyetso nyamukuru ca Xtep carakoze isuzuma ry’umwaka ku bacuruzi bose bakuru b’impuzu n’ibintu bimaze gukorwa, ryari rifise ibice birenga 90% vy’abacuruzi bacu b’ingenzi bo mu rwego rwa mbere. Igenzura ry’urugero rwa 2 ku bacuruzi b’ibikoresho rizotangura mu 2024.

47 Abaguzi bo mu rwego rwa mbere b’ikimenyetso nyamukuru ca Xtep barasuzumwe, harimwo abahingura impuzu, inkweto n’ibintu bidozwe. 34% vy’abaguzi basuzumwe bararengeye ivyo twasaba, mu gihe 42% bashitse ku ngingo, 23% na bo bakora munsi y’ivyo twari twiteze. Ukwo kwongerekana kw’abaguzi badahuye n’ivyo twari twiteze kwatewe ahanini n’ugusubiramwo ingingo ngenderwako zacu zo gusuzuma, kandi muri abo baguzi batatu muri bo barahagaritswe inyuma y’ibindi bipimo. Abaguzi basigaye batahuye n’ivyo twari twiteze basabwe gushirwa mu ngiro ivy’ugukosora imbere y’uko ukwezi kwa Ruheshi 2024 guhera.

Ku bimenyetso bishasha, ahanini dukora igenzura ry’umwaka ry’abantu batatu ku bicuruzwa vy’inkweto, twibanda ku burenganzira bwa muntu no kurwanya iterabwoba. Turatanga raporo y’isuzuma buri mwaka. Ivyo vyose bizomenyeshwa ababitanga bizomenyeshwa ababitanga n’ivyo bizokosorwa bitezwe mu kiringo categekanijwe. Hazokorwa igenzura rya kabiri kugira ngo hamenyekane ko ingingo zo gukosora zikora neza, kandi abaguzi badashobora gushitsa ivyo Ishirahamwe rikeneye n’ingingo mfatirwako z’ubudandaji boshobora guhagarara. Mu mwaka w’2023, abagurisha izo nzira nshasha bose baraciye muri iryo suzuma.

Ivyangombwa vyo gupima no gushira mu ngiro ivyavuye mu gusuzuma inshingano z’imibano z’abaguzi bivugwa mu ncamake gutya:

Kugira ngo dushigikire abaguzi mu gushitsa ivyo Ishirahamwe ryiteze ku bijanye n’ibikorwa vy’ibidukikije n’imibano, turabandanya gukorana n’abaguzi bacu kugira ngo dutahure aho bagarukira no kubaronsa ubuhinga n’ubumenyi bikenewe kugira ngo ESG ikore neza. Ivyo bikorwa kandi birashoboza kumenya no kugabanya ingorane zishobora guterwa n’ibidukikije n’imibano ku bijanye n’ugutanga ibikoresho.

Mu mwaka, twagize amahugurwa ya ESG ku baserukira abagurisha inkweto n’impuzu z’ibara ryacu ry’ingenzi. Abaserukira abaguzi bose hamwe 45 bari bitavye ivyo biganiro, aho twashimikiye cane ku vyo twiteze ku migenzo y’imibano n’ibidukikije, no guteza imbere ubumenyi bw’abaguzi ku bijanye n’ugukomera kw’uruhererekane rw’abaguzi.

Ikindi, twakoresheje abahinga bo mu bindi bihugu kugira ngo bategure amahugurwa adasanzwe ku bibazo vya ESG ku bacuruzi bacu bo mu mahanga. Ikindi, twatanze inyigisho zihurikiyeko ku bijanye n’ingingo ngenderwako zo kurwanya ibiturire ku bakozi bashasha b’ibimenyetso vyacu bishasha. Ivyavuye muri ayo mahugurwa yose vyabonwa ko ari vyiza.

Ugushingira intahe uburyo ni ikintu gihambaye cane mu migenderanire yacu yo guhingura. Ibintu vyacu birasuzumwa bikomeye, ivyo bikaba bifasha kumenya ko ibintu vyonyene bihuye n’ibisabwa n’Ishirahamwe ku bijanye n’uburyo ari vyo bigurishwa ku bakiriya bacu. Amashirahamwe yacu agenzura uburyo ni yo ashinzwe uburyo bwo kugenzura uburyo, harimwo no kugerageza ivyerekanwa n’ugusuzuma kugira ngo abaguzi bashobore kugenzura uburyo.

Turafise uburyo bwo gucunga uburyo bwemejwe na ISO9001 kugira ngo twiyemeze uburyo bw’ibikorwa vyacu bwite biciye mu buryo bumwe bwo gukora. Mu gice c’ubushakashatsi n’iterambere, umugwi wacu w’ingingo mfatirwako urakora igerageza rikomeye n’ugusuzuma ibintu n’ibikoresho kugira ngo ushireho ingingo mfatirwako zibereye gukoreshwa mu guhingura ibintu vyinshi. Uyu mwaka, twashizeho kandi uburyo bushasha bwo kurongora ibikorwa vyo guteranya amakarito y’impuzu no kubika impuzu. Mu mwaka w’2023, Ishirahamwe ry’Ivyagezwe ryari ryararemye kandi risubiramwo ibice 22 vy’ingingo ngenderwako z’uburyo bw’impuzu (harimwo amadosiye 14 y’ingingo ngenderwako z’ibigo n’ingingo ngenderwako 8 z’ubugenzuzi bw’imbere mu gihugu) kandi ryaragize uruhara mu gutegura ingingo ngenderwako 6 z’igihugu z’impuzu no gusubiramwo ingingo ngenderwako 39 z’igihugu, vyose bikaba vyari bigamije gutuma uburyo bwo gucunga neza imyambaro butera imbere.

Muri Nzero 2023, Xtep yarateguye ikiganiro co gutuma habaho ugupima neza ibikoresho vy’urusenga bikoreshwa mu nkweto, hakaba harimwo abagurisha ivyuma, abahinga, abakozi bakorana n’abandi, n’abaserukira amahinguriro y’ibikoresho bimaze gukorwa. Ico kiganiro cari kijanye n’ibisabwa vyihariye kugira ngo umuntu akoreshe ibikoresho bishasha. Xtep yashimikiye cane ku nkenerwa y’isuzuma ry’ibintu vyose no kugabanya ingorane zishobora gushika mu gihe c’intango y’iterambere, hamwe n’uko bikenewe ko haba ugutunganya mu guhitamwo ibikoresho vya mbere no mu bikorwa vy’ubuhinga, hakurikijwe cane amategeko yashinzwe.

Muri uyu mwaka, Xtep yararonse ivyemezo vy’uburyo bw’ibicuruzwa bivuye mu mashirahamwe atandukanye:

• Umuyobozi w’Ikigo ca Xtep kijejwe gucunga uburemere bw’ibintu yarahawe igihembo c’“Umuntu ateye imbere mu gikorwa co gushinga amategeko,” ivyo bikaba vyatumye Xtep igira ububasha bwo gutanga insiguro mu bijanye n’ingingo ngenderwako z’inganda z’impuzu n’impuzu, kandi bikaba vyatumye iyo nzira igira izina ryiza.
• Ikigo ca Xtep co gupima imyambaro caritavye ihiganwa ry’ubuhinga bwo gupima “Igikombe co gupima imyambaro” ryateguwe n’Ibiro vy’Igenzura ry’Imibavu vyo muri Fujian. Abahinga batanu bo mu bipimo bari muri iyo mahiganwa y’ubumenyi bw’imigwi, baraheza bararonka igihembo ca mbere.

Mu rwego rwo gukora, amashirahamwe y’uburongozi bw’uburyo arakurikirana uburyo n’umutekano w’ibikoresho vya mbere n’ibintu bimaze gukorwa. Bakora kandi ibikorwa vyo kugenzura uburyo bwo gukora ibintu bihoraho ku bijanye n’ingene ibintu bigenda kandi bagakora isuzuma rikomeye ry’uburyo ibintu bimeze kugira ngo ibintu bimaze gukorwa bivuye ku bacuruzi bacu bice ku ngingo ngenderwako z’umubiri n’ivy’imiti imbere y’uko bishikirizwa abakiriya. Ikindi, Xtep ikora igerageza ry’ivyerekanwa buri kwezi ku bacuruzi bayo bo mu rwego rwa mbere n’urwa kabiri. Ibikoresho vya mbere, ivyuma bifatanya, n’ibintu bimaze gukorwa birungikwa mu bigo vy’ubushakashatsi vyemewe n’igihugu buri gihembwe, kugira ngo ibintu vya nyuma bihure n’ingingo mfatirwako z’igihugu be n’amategeko agenga uburyo n’umutekano w’ibintu.

Kugira ngo ibintu bibe vyiza, Iryo Shirahamwe ryashinze uruziga rudasanzwe rwo kugenzura uburyo bw’ibintu nk’amakoti n’inkweto, ivyo bikaba bituma habaho ugutera imbere kw’uburyo bw’ibintu vyihariye. Iryo tsinda kandi rikora isesengura ry’ibicuruzwa ry’amarushanwa kugira ngo rigere ku rugero rwiza rw’ibicuruzwa n’uburyo bwo kubigerageza mu gihe ritera imbere uburyo n’ugutekanirwa kw’ibicuruzwa.

Icigwa

Mu mwaka w’2023, twateguye Ihuriro ry’Umucungerezi w’Imirongo y’Ubuhinga ISO9001, aho abaje muri iyo nama bose 51 baciye mu isuzuma, bagahabwa “Icemezo c’Umugenzuzi w’Imirongo y’Ubuhinga — Icemezo c’Umugenzuzi w’Ivy’Ubuhinga bwo mu Gihugu”.

Iryo tsinda kandi rishira mu ngiro uburyo bukomeye bwo kugenzura uburyo bw’ibikorwa bikoreshwa hanze, kandi buri kwezi habaho inama zo gusuzuma uburyo bw’ibikorwa kugira ngo uburyo bube bucungiwe neza. Turaguma twongera ubushobozi bw’abakozi bacu mu bijanye no gucunga uburyo bw’ibicuruzwa, kandi tugashigikira abakozi bacu kugira ngo bagire uruhara mu mahugurwa nk’amahugurwa y’ingero zo kurwanya ibikoko atangwa na Micropak be n’amahugurwa y’uburyo bwo gupima atangwa na SATRA. Mu mwaka w’2023, kugira ngo ibintu bibe vyiza kandi bibe vyiza, K·SWISS na Palladium barashizeho imashini zicapura ku gicapo, imashini zikoreshwa n’umuyagankuba, imashini zicapura indodo zikoreshwa na mudasobwa, imashini zikoreshwa mu buryo bwa mudasobwa, icapa ry’ivyuma, n’ibindi bikoresho n’ubuhinga, mu gihe kandi zashize mu ngiro ubuhinga bwo gukorana n’abandi.

Kugira ngo tugume tumenye inyishu z’abaguzi bacu, igisata cacu c’ugucuruza kiraganira buri ndwi n’igisata cacu kijejwe gucunga uruhererekane rw’ibikoresho kandi ikigo cacu kijejwe gucunga uburyo kizogendera amaduka y’umubiri kugira ngo gitahure ingene isoko rigenda n’ivyo abaguzi bakeneye.

Turafasha cane abaduha ibicuruzwa kwubaka ubushobozi bwo kugenzura uburyo n’uburongozi kugira ngo duteze imbere uburyo bwose bw’ibicuruzwa vy’Ishirahamwe. Twaratanze amahugurwa ku bijanye no kugerageza ubumenyi no kwongereza ubuhinga bw’umwuga ku bacuruzi bo hanze b’amakoperative n’abakozi bo muri laboratwari, hanyuma hakurikirwa isuzuma n’ivyemezo. Ivyo vyafashije mu gutuma uburyo bwo gucunga neza uburemere bw’abaguzi bacu butera imbere kandi mu mpera z’umwaka w’2023, ama laboratwari 33 y’abaguzi yari yararonse icemezo, arimwo abaguzi b’impuzu, icapa, ibikoresho n’ibikoresho.

Twaratanze inyigisho z’icemezo ca FQC/IQC ku bacuruzi bo mu rwego rwa mbere n’urwa kabiri kugira ngo bashobore kwigenzura mu bijanye n’uburyo bwo gutanga ibicuruzwa, gutuma ibicuruzwa bigenda neza, no gushigikira iterambere ry’uruhererekane rw’ibicuruzwa ry’ingirakamaro. Ikindi, twatunganije amahugurwa 17 yerekeye ingingo mfatirwako z’uburyo bw’impuzu, dukorana n’abaserukira abaguzi bo mu gihugu no hanze bagera ku 280.

Muri Xtep, dufata uburyo bwo gushira imbere abaguzi, tukamenya ko tuvugana n’abaguzi bacu ataco twihishije kugira ngo bashobore gushitsa ivyo bakeneye. Turafata mu buryo butunganye ibirego mu gushinga igihe co kubitorera umuti, mu kugenzura ingene bigenda, no mu gukora kugira ngo turonke inyishu twemeranyako kugira ngo abakiriya barushirize kunyurwa.

Twarashizeho amategeko yerekeye kwibuka ibintu n’ibibazo bijanye n’uburyo. Iyo habaye ikintu gikomeye co kwibuka, Ikigo cacu co Gucungera Uburyo bwiza kirakora amatohoza yimbitse, kikamenyesha abarongozi bakuru ivyo kibonye, ​​kandi hakagira ibikorwa vyo gukosora kugira ngo ntibibeho mu gihe kizoza. Mu mwaka w’2023, nta vyibutso bihambaye twari dufise kubera amagara canke umutekano. Twizeza abakiriya gusanura, gusubirira, canke kugarura ibicuruzwa vyo mu karere, kandi ikimenyetso nyamukuru ca Xtep carashize mu ngiro porogarama ikomeye yo kugarura ibicuruzwa, n’Itegeko ryacu ryuzuye ryo Gugarura no Guhindura rituma umuntu yemera ataco asabwa ibintu vyambaye.

“400 Hotline” yacu yihariye ni yo nzira ya mbere yo guhamagara ku bijanye n’ibirego vy’abaguzi. Ivyiyumviro birandikwa, bikagenzurwa, kandi mu bisanzwe bisubirwamwo mu misi 2 y’akazi, hakaba hariho uburyo bwihariye bwo gutorera umuti ibibazo vy’umuntu ku giti ciwe bikomeye. Igitigiri c’ibirego vyashikirijwe biciye ku “400 Hotline” mu 2023 cari 4.7556. Turagira kandi uguhamagara buri kwezi kugira ngo tumenye ukuntu abakiriya banyuzwe no gutumira inyishu z’abakoresha bose “400 Hotline”. Mu mwaka w’2023, twashitse ku rugero rw’ukunyurwa rw’ibice 92,88%, ivyo bikaba ari vyinshi kuruta ivyo twari twiteze mu ntango vy’ibice 90%.

⁶ Hariho ukwiyongera gukomeye kw’abaguzi bidoga, ahanini bikaba vyatumwe n’ukwiyongera kw’ugurisha ibintu mu mwaka. Ariko rero, igitigiri c’ibirego n’amatohoza yose caragabanutse ugereranije n’umwaka w’2022.