Ukulawulwa kwendlela yokuphakela

Isiqhema sizimisele ukunweba imizamo yethu yokusimama emkhakheni wokuphakela ngokubanzi. Sisebenzisa ithonya lethu njengebhrendi yezemidlalo ephambili enethiwekhi yokusabalalisa ebanzi begodu sisebenzisa amandla wethu wokuthenga ukuthuthukisa imikghwa yamabhizinisi esimemeko yabathengisi. Ngokuhlanganisa iindlela ezihlobene ne-ESG ekuhlolweni kweQhema kwabathengisi abangabakhona nabakhona, siqinisekisa bona abalingani bethungelelwano lokuphakelwa bafeza iimfuneko zethu zokusimama. Sibawa uqale iManyuwali yethu yokuPhathwa kwemithwalo yezenhlalakahle yomThengisi ngezansi ukuthola eminye imininingwana.

Ukutjheja ukutshwenyeka kwabathintekako ngekhwalithi yomkhiqizo nokuphepha, iQhema lisebenzisa iindlela ezihlukahlukeneko zokulawula ikhwalithi yomkhiqizo, okufaka hlangana ukutjheja nokuhlola ukusebenza kwabathengisi njalo. Iinhlelo ezihlukahlukeneko ziqinisekisa bona imikhiqizo engatjhugulukiko, esezingeni eliphezulu iyakhiqizwa begodu yehlisa ubungozi bokubuyiselwa emuva okukhulu.

Njengomhlobo wezemidlalo ohamba phambili, sizinikele ekwandiseni imizamo yethu yokusimama kiyo yoke indlela yethu yokuphakela. Ukusebenzisa uburholi bethu bemakethe namandla wokuthenga, sikhuthaza abathengisi bona bamukele imikghwa esimemeko. Ukuqinisekisa bona abathengisi bahambisana neemfuneko zethu zokusimama, sihlanganise imibandela ye-ESG ekuhlolweni kwethu kwabathengisi kwabathengisi abazokuba khona nalabo abakhona.

Ngenyanga kaMrhayili 2023, iQhema labuyekeza iManyuwali yalo yokuPhathwa kwemithwalo yezenhlalakahle yabathengisi ngokuya kwe-China CSR Due Diligence Guidance kanye neemfuneko ezifaneleko zebubulo ukufikelela ngcono ukusimama nabalingani bayo bezamabhizinisi abaqakathekileko. Ibhukwana sele liyatholakala kuwebhusayithi ye-Xtep.

Ukukhiqiza kwethu kuthembele khulu eentweni ezinikelwa bathengisi bethu, esithola kibo inengi leengcenye zemikhiqizo yethu. Kusukela ngo-2023, ama-69% wezicathulo zethu kanye nama-89% wokukhiqiza kwethu izambatho bekuthunyelwe ngaphandle. Isiqhema sisebenzisana nabathengisi abama-573 ephasini loke, abama-569 base-China begodu abane baphetjheya.

Sihlukanisa abathengisi bethu ngamazinga ahlukileko ukuzwisisa ngcono isisekelo sethu sokuthengisa. Ukuqinisa ukulawulwa kwengozi kiyo yoke imitjhini yethu yokuphakela, sithuthukise iinhlathululo zokuhlukaniswa kwabathengisi lonyaka ngokunweba ububanzi be-Tier 2 begodu sifake abanikeli bezinto ezisetjenziswako njenge-Tier 3. Ekupheleni komnyaka, sinabathengisi be-Tier 1 abali-150 nabathengisi be-Tier 2 abali-423. Ukuya phambili, ukwenza ngcono ukukhulumisana nabathengisi be-Tier 3 kuhlala kuyinto eqakathekileko njengombana sifuna ukuthuthukisa imisebenzi esimemeko.

Inethiwekhi yethu yokuthengisa ifaka hlangana ubungozi obuhlukahlukeneko bebhoduluko nezenhlalakahle, begodu senza iinkambiso zokuthenga ezipheleleko, ezilungileko nezisobala ukwehlisa ubungozi obunjalo. Isikhungo sokuPhathwa kwabaThengisi kanye namathimu azinikeleko avela eemkhiqizweni ezihlukahlukeneko asebenza eduze nabathengisi ukuqinisekisa ukusebenza okuphezulu. Sikhuthaza boke abathengisi, abalingani bezamabhizinisi, nabasebenzisani bona bagcine amazinga wezamabhizinisi wezebhoduluko, wezenhlalakahle, nokuziphatha okuhambisana neemfuneko zeQembu. Zoke iimfuneko lezi zitjengiswe kuKhodi yokuZiphatha kwabaThengisi kanye neManyuwali yokuPhathwa kwabaThengisi, begodu silindele bona abalingani bethu bazithobele kikho koke ukusebenzisana kwethu.

Sihlola ngokuqinileko boke abathengisi abangaba khona ngokuhlolisisa iimfundo zokuthoma nokuthobela okwenziwa yi-Supplier Management Center (SMC), begodu abathengisi abaphumelela ekuhlolweni kokuthoma bazokuhlolisiswa ngabasebenzi abafanelekako njengabahloli bangaphakathi abavela eminyangweni yethu yokuthuthukisa ukuphakelwa, ukulawulwa kwekhwalithi, nokusebenza. Ukuhlolwa kwendawo kusebenza ebathengisi okufaka hlangana nalabo abanikela ngezinto ezisetjenziswako zezicathulo nezambatho, izinto ezisizako nezokupakisha, ukukhiqizwa kwepahla eqediweko, ukukhiqizwa kwepahla engakapheli. Iimfuneko ezifaneleko zitjelwe kubathengisi ngeKhodi yokuZiphatha yabaThengisi.

Ngomnyaka ka-2023, sikhuphule iimfuneko zethu zokuhlola umthwalo wemfanelo wezenhlalakahle esigabeni sokwamukelwa kwabathengisi ukuhlola abathengisi abahluleka ukuhlangabezana neemfuneko zethu zemfanelo wezenhlalakahle. Phakathi nomnyaka, sethule abathengisi abatjha abama-32 abasemthethweni nabesikhatjhana enethiwekhi yethu, begodu sala ukwamukelwa kwabathengisi ababili ngebanga lokutshwenyeka ngokusebenza ngokuphepha. Abathengisi bacelwa bona balungise begodu balungise ubungozi bokuphepha obukhonjiweko eenkambisweni zokwamukelwa kwabathengisi.

Kubathengisi bangaphandle, sikhetha abathengisi beqembu lesithathu bona benze ama-odithi wabathengisi ahlanganisa izinto ezifana nokusebenza ngamandla, ipilo nokuphepha, ukusebenza kwabantwana, imirholo neenzuzo, ama-awa wokusebenza, ukubandlululwa, ukuvikelwa kwebhoduluko nokulwisana nobuphekula.

Abathengisi abakhona nabo bahlolwa ngokubuyekezwa kwamadokhumende, ukuhlolwa endaweni, kanye nokukhulumisana nabasebenzi. Hlangana noMgwengweni noNobayeni 2023, umhlobo omkhulu we-Xtep wenza ukuhlolwa kwaqobe mnyaka kibo boke abathengisi abakhulu bezambatho nemikhiqizo eqediweko, okufaka hlangana abathengisi bethu abakhulu be-Tier 1 abangaphezu kwama-90%. Ukuhlolwa kwe-Tier 2 yabathengisi bezinto eziphathekako kuzokuthoma ngo-2024.

47 Abathengisi be-Tier 1 bomkhiqizo omkhulu we-Xtep bahlolwa, kufaka hlangana labo abakhiqiza izambatho, amanyathelo, nezinto ezifekethisiweko. I-34% yabathengisi abahloliweko badlule iimfuneko zethu, lokha i-42% ihlangabezana nemibandela begodu i-23% yenza ngaphasi kwendlela ebesilindele ngayo. Ukwanda kwabathengisi abangahlangabezani nokulindelweko kwethu kwabangelwa khulu kuthuthukiswa kwamazinga wethu wokuhlola, begodu hlangana nabathengisi laba abathathu babo bamiswa ngemva kokuhlolwa okungeziweko. Abathengisi abaseleko abangazange bahlangabezane nalokho ebesikulindele bacelwa bona benze amalungiselelo ngaphambi kokuphela kukaMgwengweni 2024.

Emabhrendi amatjha, siqhuba khulukhulu ama-odithi wabantu besithathu qobe mnyaka emikhiqizweni yezicathulo, sidzimelele emalungelweni wobuntu nokulwisana nobuphekula. Sikhiqiza umbiko wokuhlola qobe mnyaka. Nanyana ngikuphi ukungathobeli okukhonjiweko kuzokwaziswa nabathengisi ngokulungiswa okulindelwe ngaphakathi kwesikhathi esibekiweko. Ukuhlolwa kwesibili kuzokwenziwa ukuqinisekisa ukusebenza kwamagadango wokulungisa, begodu abathengisi abangakghoni ukuhlangabezana neendingo namazinga webhizinisi leQhema bangapheliswa. Ngomnyaka ka-2023, boke abathengisi bamabhrendi amatjha baphumelele ekuhlolweni.

Indlela yokulinganisa nokusebenzisa imiphumela yokuhlolwa komthwalo wemfanelo womthengisi ifingqwe ngalendlela elandelako:

Ukusekela abathengisi ekuhlangabezaneni nokulindelwe yiQembu malungana nokusebenza kwezebhoduluko nezenhlalakahle, siragela phambili nokukhulumisana nabathengisi bethu ukuzwisisa ukulinganiselwa kwabo nokubahlomisa ngamakghono nelwazi elitlhogekako ekusebenzeni ngcono kwe-ESG. Ukuzibandakanya lokhu godu kwenza bona kutholakale begodu kunciphiswe ubungozi obungavela ebhodulukweni nezenhlalakahle emkhakheni wokuphakela.

Phakathi nomnyaka, senze ukubandulwa kwe-ESG kwabajameli abavela kubathengisi beencathulo nezambatho zomhlobo wethu omkhulu. Inani elipheleleko labathengisi abangama-45 bebakhona emihlanganweni le, lapho sigcizelele khona lokho esikulindeleko ngemikhuba yezenhlalakahle neyemvelo begodu sakhuthaza ukutjheja kwabathengisi malungana nokusimama kwethungelelwano lokuthengisa.

Ukungezelela, sisebenzisane neengcwethi zesithathu ukuhlela ukubandulwa okujayelekileko ngeendaba ze-ESG zabathengisi bethu baphetjheya. Ukudlula lapho, sinikele ngebandulo elihlangeneko ngemigomo yokulwa nekohlakalo ebasebenzini abatjha bamabhrendi wethu amatjha. Imiphumela yawo woke amaseshini wokubandulwa lathathwa njengesuthisako.

Ukuqinisekiswa kwekhwalithi kuqakathekile eenkambisweni zethu zokukhiqiza. Imikhiqizo yethu iqalene nokuhlolwa okuqinileko kokulawula ikhwalithi, okusiza ukuqinisekisa bona izinto ezihlangabezana neemfuneko zekhwalithi zeQhema kwaphela ezithengiselwa amakhasimende wethu. Amathimu wethu wokulawula ikhwalithi anesibopho seenqubo zokulawula ikhwalithi, ezifaka hlangana ukuhlolwa kwesampula nokuhlolwa ukuthuthukisa ukulawulwa kwekhwalithi yomthengisi.

Sinehlelo lokulawula ikhwalithi eliqinisekiswe yi-ISO9001 ukuqinisekisa ikhwalithi yemikhiqizo yethu ngendlela yokukhiqiza ejwayelekileko. Esigabeni se-R&D, isiqhema sethu samazinga senza ukuhlolwa okupheleleko nokuqinisekisa imikhiqizo nezinto zokwakha ukuthuthukisa amazinga afanele ukukhiqizwa ngobunengi. Ngomnyaka lo, sibuye saqalisa ukulawulwa okutjha kokupakisha amakhathoni wezambatho kanye nemisebenzi yokubeka phasi. Ngomnyaka ka-2023, iQhema lamaZinga belidale begodu labuyekeza amazinga wekhwalithi yezembatho ama-22 (okufaka hlangana amafayili wezinga lamabhizinisi ali-14 kanye namazinga wokulawula wangaphakathi ali-8) begodu lahlanganyela ekutlolweni kwamazinga wezembatho wesitjhaba ama-6 nokubuyekeza amazinga wezwe angama-39, woke ahloselwe ukwenza ngcono ihlelo lokuphathwa kwekhwalithi.

Ngenyanga kaKhukhulamungu 2023, i-Xtep yahlela iseshini yokukhulumisana ukwenza ngcono ukuhlolwa kwe-physicochemical kwezinto ezisetjenziselwa iinyawo, ngokubamba iqhaza kwabathengisi be-mesh, abothekhnikhi, abosonkontileka abangaphasi kwabo, kanye nabajameli bamafemu wemikhiqizo eqediweko. Ingcoco beyigxile eemfunekweni ezithileko zokusetjenziswa kwezinto ezitjha. I-Xtep igcizelele isidingo sokuhlolwa okupheleleko nokunciphisa ubungozi obungaba khona ngesikhathi sesigaba sokuthoma sokuklama sokuthuthukiswa, kanye nesidingo sokwenza ngcono ekukhethweni kwezinto ezisetjenziswako kanye nemisebenzi yenqubo, ngokulandela ngokuqinileko amaphrothokholi ahleliweko.

Ngomnyaka lo, i-Xtep ithole ukuhlonitjhwa kwekhwalithi yomkhiqizo evela eenhlanganweni ezihlukahlukeneko:

• Umnqophisi weSikhungo sokuPhathwa kweKhwalithi se-Xtep wanikelwe “Umuntu Othuthukileko Emsebenzini Wokulinganisa,” ukuthuthukisa amandla wokukhuluma we-Xtep emazingeni webubulo lezembatho nezambatho nokwenza ngcono idumo lomhlobo.
• Isikhungo sokuHlola izambatho se-Xtep sihlanganyele emncintiswaneni wokuhlola amakghono we-“Fibre Inspection Cup” ohlelwe yi-Fujian Fiber Inspection Bureau. Onjiniyela abahlanu abahlolako bahlanganyela begodu bathumba umvuzo wokuthoma emncintiswaneni welwazi lesiqhema.

Esigabeni sokukhiqiza, amathimu wokulawula ikhwalithi aqapha ikhwalithi nokuphepha kwezinto ezisetjenziswako nemikhiqizo eqediweko. Babuye benze imisebenzi yokulawula ikhwalithi qobe emsebenzini wokukhiqiza begodu benza ukuhlolwa okuqinileko kwekhwalithi yomkhiqizo ukuqinisekisa bona imikhiqizo eqediweko evela kubathengisi bethu idlula amazinga womzimba namakhemikhali ngaphambi kobana ithunyelwe kumakhasimende. Ukungezelela, i-Xtep yenza ukuhlolwa kwesampula qobe nyanga kwabathengisi bayo be-Tier 1 ne-Tier 2. Iinsetjenziswa ezisetjenziswako, iinamatheli, nemikhiqizo eqediweko ithunyelwa emalabhorethri wesithathu aqinisekiswe ngelizwe loke qobe ngekota, ukuqinisekisa bona imikhiqizo yokugcina ikhambisana namazinga welizwe kanye nekhwalithi yemikhiqizo nemithetho yokuphepha.

Ukwenza ngcono ikhwalithi yomkhiqizo, iQembu lasungula umbuthano okhethekileko wokulawula ikhwalithi yezinto ezifana namajakhethi we-down kanye nezicathulo, okuvumela ukuthuthukiswa kwekhwalithi okuzinzileko kwemikhakha ethize yomkhiqizo. Isiqhema senza nokuhlaziywa komkhiqizo okuncintisanako ukwenza ngcono amazinga womkhiqizo kanye nendlela yokuhlola lokha nakukhuthazwa ikhwalithi yomkhiqizo nokunethezeka.

Isifundo sesibonelo

Ngomnyaka ka-2023, sihlele iKhampu yokuBandulwa ye-ISO9001 Quality System Manager, lapho boke ababambiqhaza abama-51 baphumelela khona ekuhlolweni begodu banikelwa i-“Quality Management Systems — Internal QMS Auditor Certificate”.

Isiqhema sibuye sigandelele iinkambiso eziqinileko zokulawula ikhwalithi yemikhiqizo ethunyelwe ngaphandle, begodu imihlangano yokubuyekeza ikhwalithi yenziwa qobe nyanga ukuqinisekisa ukulawulwa kwekhwalithi okufaneleko. Sihlala sithuthukisa amakghono wabasebenzi bethu ekuphathweni kwekhwalithi yomkhiqizo, begodu sisekela abasebenzi bethu bona bahlanganyele ekubandulweni okufana nokubandulwa kweendlela zokulwisana nesikhunta okwenziwa yi-Micropak nokubandulwa kweenkambiso zokuhlola okwenziwa yi-SATRA. Ngomnyaka ka-2023, ukwenza ngcono ikhwalithi yomkhiqizo kanye neenkambo zokukhiqiza, i-K·SWISS ne-Palladium zethula imitjhini yokugadangisa isikrini, imitjhini ye-laser, imitjhini yokugadangisa ngekhomphyutha esezingeni eliphezulu, imitjhini yokuthunga ekhomphyutheni, ukuphrinta ngedijithali, neminye imitjhini nobuchwepheshe, ngesikhathi kusetjenziswa umzila wokuhlanganisa ongalimazi ibhoduluko.

Ukuze sihlale wazi ngeempendulo zamakhasimende wethu, umnyango wethu wokuthengisa ukhuluma qobe veke nomnyango wethu wokulawula indlela yokuthengisa begodu isiqhema sethu sokuphatha ikhwalithi sizokuvakatjhela iintolo ezibonakalako ukuzwisisa amatjhuguluko wemakethe neendingo zamakhasimende.

Sisiza abathengisi bethu ngokuzikhandla ukwakha ukulawulwa kwekhwalithi nokulawula ukuthuthukisa ikhwalithi yomkhiqizo weQembu jikelele. Sinikele ngebandulo lokuhlola ilwazi nokuthuthukisa amakghono wezobuchwepheshe kubathengisi bangaphandle abasebenzisanako nabasebenzi belabhorethri, kulandele ukuhlolwa nokuqinisekiswa. Lokhu kusize ukuthuthukisa amahlelo wokulawula ikhwalithi yabathengisi bethu begodu ekupheleni komnyaka ka-2023, amalabhorethri wabathengisi angama-33 sele aqinisekiswe, ahlanganisa abathengisi bezambatho, ukuphrinta, izinto, kanye nezinto zokusebenza.

Silethe ifundo yesitifiketi se-FQC/IQC kubathengisi be-Tier 1 ne-Tier 2 ukukhuthaza ukuzilawula ekhwalithi yokuthengisa, ukwenza ngcono amazinga womkhiqizo, nokusekela ukukhula kwendlela yokuphakela okuzuzisako. Phezu kwalokho, sihlele amaseshini wokubandula ali-17 ngamazinga wekhwalithi yezembatho, sisebenzisana nabajameli abathengisi bangaphakathi nabangaphandle abangaba ma-280.

E-Xtep, sithatha indlela yokuqala umthengi, siqinisekisa ukukhulumisana okuvulekileko namakhasimende wethu ukuhlangabezana neendingo zawo. Siphatha iinghonghoyilo ngendlela ehlelekileko ngokubeka isikhathi sokurarulula, ukutjheja iragelophambili, nokusebenzela iinsombululo ezivumelanako ukuthuthukisa ukwaneliseka kwamakhasimende.

Sisungule amaphrothokholi wokubuyiselwa kwemikhiqizo kanye neendaba zekhwalithi. Lokha nakwenzeka ukubuyiselwa emuva okukhulu, iSikhungo sethu sokuPhatha iKhwalithi senza iimphenyo ezipheleleko, sibika abaphathi abaphezulu, begodu kuthathwa amagadango wokulungisa ukukhandela izehlakalo zesikhathi esizako. Ngomnyaka ka-2023, besingenakho ukubuyiselwa emuva ngebanga lokutshwenyeka ngezamaphilo nofana ukuphepha. Siqinisekisa amakhasimende ngokulungiswa, ukutjhugululwa, nofana ukubuyiselwa kwemikhiqizo yendawo, begodu umhlobo omkhulu we-Xtep usebenzise ihlelo elinamandla lokubuyiselwa kwemikhiqizo, ngomThethomgomo wethu opheleleko wokuBuyisela nokuTjhugulula uvumela ukwamukelwa ngaphandle kwemibandela kwemikhiqizo egugileko.

I-“400 Hotline” yethu ezinikeleko yindawo yokuthoma yokuthintana ngeenkhalazo zamakhasimende. Iinghonghoyilo zirekhodwa, ziqinisekiswe, begodu ziphendulwa kungakapheli amalanga amabili wokusebenza, ngeensetjenziswa ezithileko ezibekelwe ukuqalana namacala ngamanye ahlangeneko ngokwemvelo. Inani leenkhalazo ezitholwe nge-“400 Hotline” ngo-2023 bekungu-4,7556. Sibuye senze ukubiza emuva qobe nyanga ukulinganisa ukwaneliseka kwamakhasimende begodu simeme iimpendulo ezivela kibo boke abasebenzisi be-“400 Hotline”. Ngomnyaka ka-2023, sifinyelele izinga lokusuthiseka elingama-92.88%, eliphezulu ukudlula umnqopho wokuthoma wama-90%.

⁶ Kube nokwanda okukhulu kwenani leenkhalazo zamakhasimende, khulukhulu okudoswa kukhuphuka kokuthengiswa kwemikhiqizo hlangana nomnyaka. Kodwana, isilinganiso seenkhalazo ukuya eembuzweni ezipheleleko sehlile nayiqathaniswa nomnyaka ka-2022.