Sapɔt Chen Manejmɛnt

Di Grup dɔn mekɔp wi maynd fɔ ɛkstɛnd wi sastaynabiliti ɛfɔt to di brayt sapɔt chen. Wi de yuz wi inflɔɛns as wan lida prɔfɛshɔnal spɔt brand wit wan bɔku bɔku distribyushɔn nɛtwɔk ɛn yuz wi pawa fɔ bay fɔ protɛkt di saplay dɛn sataynabul biznɛs prɔsis. We wi de intagret krayteria we gɛt fɔ du wit ESG insay di Grup in asɛsmɛnt fɔ di saplay dɛn we pɔsin kin gɛt ɛn di wan dɛn we de naw, wi de mek shɔ se di sapɔt chen patna dɛn fulɔp wi sastaynabiliti rikwaymɛnt dɛn. Duya luk wi Supplier Corporate Social Responsibility Management Manual we de dɔŋ fɔ no mɔ.

Fɔ adrɛs di stekholda dɛn kɔnsyusɔn bɔt di prɔdak kwaliti ɛn sef, di Grup de impruv difrɛn prodak kwaliti kɔntrol mɛsej dɛn, inklud fɔ monitar ɔltɛm ɛn asɛs di saplay dɛn pefɔmɛns. Di difrɛn tin dɛn we dɛn dɔn du de mek shɔ se dɛn de mek kɔnsistɛns, ay kwaliti prɔdak dɛn ɛn dɛn de mek di risk fɔ mek dɛn kɔl dɛn bak bɔku bɔku wan.

As wan big spɔt brand, wi de dediket fɔ mek wi sastaynabiliti ɛfɔt dɛn ɔlsay na wi sapɔt chen. We wi de yuz wi makit lidaship ɛn pawa fɔ bay tin, wi de ɛnkɔrej di saplay dɛn fɔ tek sataynabul prɔsis. Fɔ mek shɔ se di saplay dɛn alaynɛd ​​wit wi sastaynabiliti rikwaymɛnt dɛn, wi dɔn intagret ESG krayteria insay wi saplay asɛsmɛnt fɔ ɔl tu di prospektiv ɛn di saplay dɛn we dɔn de.

Insay May 2023, di Grup bin ɔpdet in Saplay Kɔpɔt Sɔshial Rispɔnsibiliti Manejmɛnt Manual in layn wit di Chaina CSR Du Dilayjens Gaydɛns ɛn di rilevɛns rikwaymɛnt dɛn fɔ di industri fɔ bɛtɛ ajɔst di sastaynabiliti wit in impɔtant biznɛs patna dɛn. Di Manual de naw na di Xtep wɛbsayt.

Wi prodakshɔn de rili abop pan di matirial dɛn we wi saplay dɛn de gi, frɔm dɛn wi kin gɛt bɔku pan wi prɔdak kɔmpɔnɛnt dɛn. As of 2023, 69% pan wi fut-fɔt ɛn 89% pan wi apɛl manufakchurin na ɔdasay. Di Grup de ɛnjɔy wit 573 saplay dɛn ɔlsay na di wɔl, wit 569 na Menland Chaina ɛn 4 ovasi.

Wi kin klas wi saplay dɛn insay difrɛn taya dɛn fɔ ɔndastand wi saplay bays mɔ. Fɔ mek di risk manejmɛnt strɔng ɔlsay na wi sapɔt chen, wi dɔn rifin di difinishɔn dɛn fɔ di saplay dɛn klasifikeshɔn dis ia bay we wi mek di Tay 2 skɔp brayt ɛn inklud di raw matirial prɔvayda dɛn as Tay 3. As di ia dɔn, wi gɛt 150 Tay 1 saplay dɛn ɛn 423 Taya 2 saplay dɛn. Fɔ go bifo, fɔ impɔtant ɛnjɔymɛnt wit Tay 3 saplay dɛn stil de bi wan tin we wi de pe atɛnshɔn pan as wi de tray fɔ ɔptimayz sataynabul ɔpreshɔn.

Wi sapɔt chen nɛtwɔk gɛt fɔ du wit difrɛn envayrɔmɛnt ɛn soshal risk dɛn, ɛn wi de du kɔmprɛhnsiv, fayn ɛn transparent prokyumɛnt prosidyuz fɔ mek dɛn kayn risk dɛn ya nɔ bɔku. Di Saplay Manejmɛnt Senta ɛn di tim dɛn we de wok tranga wan frɔm difrɛn brand dɛn de wok klos wit di saplay dɛn fɔ mek shɔ se dɛn wok fayn. Wi de ɛnkɔrej ɔl di saplay dɛn, biznɛs patna dɛn, ɛn di wan dɛn we de wok wit dɛn fɔ fala di standad dɛn bɔt di envayrɔmɛnt, soshal, ɛn ɛtikul biznɛs prɔsis dɛn we de alaynɛd ​​wit wetin di Grup nid. Ɔl dɛn tin ya we wi nid de sho na wi Spɔla Kɔd fɔ Kɔndɔkt ɛn Spɔla Manejmɛnt Manyual, ɛn wi de op se wi patna dɛn go fala dɛn ɔl di tɛm we wi de wok togɛda.

Wi de strikt fɔ skan ɔl di pɔtnɛshɛl saplay dɛn tru wan fɔs kwalifayeshɔn ɛn kɔmplians rivyu we di Spɔla Manejmɛnt Sɛnta (SMC) dɔn du, ɛn di saplay dɛn we pas dis fɔs skrinin go gɛt fɔ du ɔdit na di sayt we pipul dɛn we kwalifay as intanɛnt ɔditɔ frɔm wi sapɔt chen divɛlɔpmɛnt, kwaliti kɔntrol, ɛn ɔpreshɔn dipatmɛnt dɛn go du. Dis on-sayt inspekshɔn de fɔ di saplay dɛn we inklud di wan dɛn we de gi raw matirial fɔ fut ɛn klos, ɔgzilari ɛn pak matirial, finish guds prodakshɔn, sɛmi-finished guds prodakshɔn. Dɛn dɔn tɛl di wan dɛn we de gi dɛn tin dɛn we gɛt fɔ du wit di tin dɛn we dɛn nid tru wi Saplay Kɔd fɔ Kɔndɔkt.

Insay 2023, wi bin ɛlevɛt wi soshal rispɔnsibiliti ɔdit rikwaymɛnt dɛn na di saplay admɛshɔn faz fɔ skrin aut saplay dɛn we nɔ mit wi soshal rispɔnsibiliti rikwaymɛnt dɛn. Insay di ia, wi bin introduks 32 nyu fɔmal ɛn tɛmporari saplay dɛn na wi nɛtwɔk, ɛn wi nɔ gri fɔ admit tu saplay dɛn bikɔs ɔf sef pefɔmɛns kɔnsyans. Dɛn bin aks di saplay dɛn fɔ adrɛs ɛn kɔrɛkt di sefty risk dɛn we dɛn dɔn no fɔ ɔda saplay admɛshɔn prɔses dɛn fayn fayn wan.

Fɔ ovasi saplay dɛn, wi de pik tɔd-pati saplay dɛn fɔ du saplay ɔdit we de kɔba aspek dɛn lɛk fɔs leba, wɛlbɔdi ɛn sef, pikin wok, pe ɛn bɛnifit, wok awa, diskrimineshɔn, envayrɔmɛnt protɛkshɔn ɛn kɔwnta tɛrorizm.

Dɛn kin asɛs di saplay dɛn we dɔn de bak tru di dɔkyumɛnt rivyu, inspekshɔn na di sayt, ɛn intavyu wit di wokman dɛn. Bitwin Ɔktoba ɛn Disɛmba 2023, di Xtep kɔr brand bin du ɛni ia asɛsmɛnt pan ɔl di men klos ɛn finish prodak saplay dɛn, we kɔba pas 90% pan wi kɔr Taya 1 saplay dɛn. Di ɔdit fɔ Tay 2 pan matirial saplay dɛn go bigin insay 2024.

Dɛn bin ɔdit 47 Tay 1 saplay dɛn fɔ di Xtep kɔr brand, inklud di wan dɛn we de prodyuz klos, sus, ɛn tin dɛn we dɛn ɛmbroyd. 34% pan di saplay dɛn we dɛn asɛs bin pas wetin wi nid, we 42% mit di krayteria ɛn 23% du wetin wi bin de op fɔ. Di inkris pan di saplay dɛn we nɔ mit wi ɛkspɛkteshɔn bin bi mɔ bikɔs ɔf di ɔpgrɛd na wi asɛsmɛnt standad, ɛn pan dɛn saplay dɛn ya, dɛn bin stɔp tri pan dɛn afta dɛn dɔn du ɔda asɛsmɛnt. Dɛn bin aks di ɔda saplay dɛn we nɔ bin mit wetin wi bin de op fɔ fɔ impruv di rɛktifikeshɔn bifo Jun 2024 dɔn.

Fɔ nyu brand dɛn, wi kin du mɔ ɛni ia tɔd-pati ɔdit pan fut-fɔt prodak, we de pe atɛnshɔn pan mɔtalman rayt ɛn kɔwnta tɛrorizm. Wi kin mek wan asɛsmɛnt ripɔt ɛvri ia. Ɛnitin we dɛn no se nɔ de fala di lɔ, dɛn go tɛl di saplay dɛn wit di rɛktifikeshɔn dɛn we dɛn de op fɔ insay wan patikyula tɛm. Dɛn go du sɛkɔn ɔdit fɔ mek shɔ se di rɛktifikeshɔn mɛsej dɛn go wok fayn, ɛn dɛn kin dɔn di saplay dɛn we nɔ ebul fɔ mit di Grup in biznɛs nid ɛn standad dɛn. Insay 2023, ɔl di saplay dɛn fɔ di nyu brand dɛn bin pas di asɛsmɛnt.

Di krayteria fɔ rayt ɛn yuz di rizɔlt dɛn fɔ di saplay soshal rispɔnsibiliti asɛsmɛnt dɛn, dɛn sɔmariz dɛn lɛk dis:

Fɔ sɔpɔt di saplay dɛn fɔ mit wetin di Grup de op fɔ bɔt di envayrɔmɛnt ɛn soshal pefɔmɛns, wi de kɔntinyu fɔ ɛnjɔy wit wi saplay dɛn fɔ ɔndastand wetin dɛn nɔ ebul fɔ du ɛn fɔ mek dɛn gɛt di skil ɛn no we dɛn nid fɔ mek dɛn du bɛtɛ ESG. Dɛn ɛnjɔymɛnt ya de ɛp bak fɔ no ɛn stɔp di prɔblɛm dɛn we kin apin to di envayrɔmɛnt ɛn soshal risk dɛn along di sapɔt chen.

Insay di ia, wi bin du ESG trenin fɔ ripɔt frɔm wi kɔr brand in fut ɛn klos spɔlayt dɛn. A tot ɔl 45 spɔlayt ripɔtmɛnt dɛn bin atɛnd dɛn sɛshɔn ya, usay wi bin ɛmpɛsh wi ɛkspɛkteshɔn pan sɔshal ɛn envayrɔmɛnt prɔsis ɛn prɔmot saplay dɛn ɔwe to sapɔt chen sastaynabiliti.

Apat frɔm dat, wi bin ɛnjɔy tɔd-pati ɛkspɛkt dɛn fɔ ɔganayz rɛgyula trenin bɔt ESG tin dɛn fɔ wi ovasi saplay dɛn. Dɔn bak, wi bin gi wanwɔd trenin bɔt anti-kɔrapshɔn polisi to nyu wokman dɛn fɔ wi nyu brand dɛn. Dɛn bin tink se di tin dɛn we bin kɔmɔt frɔm ɔl dɛn trenin dɛn ya bin satisfay.

Kwaliti ashurans impɔtant fɔ wi prodakshɔn prɔses. Wi prɔdak dɛn de ɔnda strɛng kwaliti kɔntrol tɛst dɛn, we de ɛp fɔ mek shɔ se na tin dɛn nɔmɔ we mit di Grup in kwaliti rikwaymɛnt dɛn de sɛl to wi kɔstɔma dɛn. Wi kwaliti kɔntrol tim dɛn gɛt di wok fɔ di kwaliti kɔntrol prɔses dɛn, we inklud sampul tɛst ɛn inspekshɔn fɔ mek di saplaya kwaliti kɔntrol bɛtɛ.

Wi gɛt wan ISO9001-sɛtifiket kwaliti manejmɛnt sistem fɔ mek shɔ se di kwaliti fɔ wi yon prodakshɔn dɛn tru standad prodakshɔn prɔses. Insay di R&D faz, wi standad tim de du gud tɛst ɛn verifyeshɔn fɔ di prɔdak ɛn matirial dɛn fɔ divɛlɔp standad dɛn we fit fɔ mas prodakshɔn. Dis ia, wi bin impruv nyu manejmɛnt spɛsifikɛshɔn dɛn bak fɔ klos katɔn stak ɛn dɔŋ stɔrɔj ​​ɔpreshɔn. Insay 2023, di Stɛndad Tim bin dɔn mek ɛn rivays 22 pies pan klos kwaliti standad (inklud 14 ɛntapraiz standad faylin ɛn 8 intanɛnt kɔntrol standad) ɛn tek pat fɔ draft 6 nashɔnal klos standad ɛn rivays 39 nashɔnal standad, ɔl dɛn aim fɔ mek di kwaliti manejmɛnt sistɛm bɛtɛ.

Insay Sɛptɛmba 2023, Xtep bin ɔganayz wan diskishɔn sɛshɔn fɔ mek dɛn impruv di fizikokɛmikɛl tɛst fɔ di mɛsh matirial dɛn we dɛn kin yuz fɔ mek fut, wit patisipeshon frɔm mɛsh saplay dɛn, tɛknishian dɛn, sabkɔntraktɔ dɛn, ɛn ripɔtmɛnt dɛn frɔm finished prodak faktri dɛn. Di tɔk bin tɔk mɔ bɔt di patikyula tin dɛn we dɛn nid fɔ yuz nyu tin dɛn. Xtep bin ɛmpɛsh di nid fɔ wan kɔmprɛhɛnsif asɛsmɛnt ɛn mitigashɔn fɔ di pɔtɛnɛshɛl risk dɛn di tɛm we di fɔs dizayn faz fɔ divɛlɔpmɛnt, ɛn bak di nid fɔ rifin insay di sɛlɛkshɔn fɔ raw matirial ɛn prɔses ɔpreshɔn, wit strikt adherence to established protɔkɔl.

Insay dis ia, Xtep dɔn gɛt prodak kwaliti rɛkɔgnishɔn frɔm difrɛn ɔganayzeshɔn dɛn:

• Di Dayrɛktɔ fɔ Xtep in Kwaliti Manejmɛnt Senta bin gɛt di award di “Advanced Individual in Standardization Work,” we mek Xtep in diskɔs pawa pan tɛkstayl ɛn apɛl industri standad ɛn impruv di brand in reputeshɔn.
• Xtep in Aparɛl Tɛsting Senta bin tek pat pan di “Fibre Inspection Cup” tɛst skil kɔmpitishɔn we di Fujian Fayba Inspekshɔn Biuro bin ɔganayz. Fayv tɛsting injinia dɛn bin tek pat ɛn win di fɔs prayz na di grup no bɔt kɔmpitishɔn.

Na di prodakshɔn stej, di kwaliti manejmɛnt tim dɛn de wach di kwaliti ɛn sef fɔ di raw matirial ɛn di prɔdak dɛn we dɔn dɔn. Dɛn kin du kwaliti kɔntrol wok ɔltɛm bak pan di prodakshɔn prɔses ɛn dɛn kin du strɛng prodak kwaliti inspekshɔn fɔ mek shɔ se di prɔdak dɛn we dɔn dɔn frɔm wi saplay dɛn pas fizik ɛn kemikal standad bifo dɛn sɛn dɛn to di kɔstɔma dɛn. Apat frɔm dat, Xtep de du sampul tɛst ɛvri mɔnt fɔ in Tay 1 ɛn Tay 2 spɔlayt dɛn. Dɛn kin sɛn raw matirial, adeziv, ɛn di prɔdak dɛn we dɛn dɔn mek to tɔd-pati laboratori dɛn we gɛt sɛtifiket na di kɔntri ɛvri kwata, fɔ mek shɔ se di fayn prodak dɛn de alaynɛd ​​wit di nashɔnal standad ɛn di prɔdak kwaliti ɛn sefty rigyuleshɔn dɛn.

Fɔ mek di prɔdak kwaliti bɛtɛ, di Grup bin mek wan spɛshal kwaliti kɔntrol sɛklɔ fɔ tin dɛn lɛk daun jakit ɛn shuz, we alaw fɔ mek di kwaliti bɛtɛ fɔ sɔm patikyula prɔdak kategori dɛn. Di tim de du kɔmpitishɔn prodak analisis bak fɔ ɔptimayz prodak standad ɛn tɛst mɛtodɔlɔji we dɛn de promot prodak kwaliti ɛn kɔmfɔt.

Kes stɔdi

Insay 2023, wi ɔganayz wan ISO9001 Kwaliti Sistɛm Maneja Trenin Kamp, usay ɔl di 51 patisipan dɛn pas di asɛsmɛnt ɛn dɛn gi dɛn di “Kwaliti Manejmɛnt Sistɛm — Intanɛt QMS Ɔditɔ Sɛtifiket”.

Di grup de ɛnfɔs strɛng kwaliti kɔntrol prosidyuz bak fɔ ɔtsɔs prodakshɔn, ɛn dɛn kin du kwaliti rivyu mitin ɛvri mɔnt fɔ mek shɔ se dɛn de manej di kwaliti fayn fayn wan. Wi de kɔnsistɛntli ɛp fɔ mek wi wokman dɛn ebul fɔ du mɔ pan prodak kwaliti manejmɛnt, ɛn sɔpɔt wi wokman dɛn fɔ tek pat pan trenin lɛk di anti-mould mɛsej trenin we Micropak de gi ɛn di tɛst prosidyuz trenin we SATRA de gi. Insay 2023, fɔ mek di prɔdak kwaliti ɛn di we aw dɛn de mek am bɛtɛ, K·SWISS ɛn Palladium bin mek ɔtomatik skrin-printin mashin dɛn, lɛsa mashin dɛn, ay kwaliti kɔmpyuta ɔtomɛtik trɛd mashin dɛn, kɔmpyuta siwin mashin dɛn, dijital printin, ɛn ɔda ikwipmɛnt ɛn ɛtɛknɔlɔji dɛn, ɛn dɛn bin de impruv bak wan ful-klɔz ɛko-friɛndli asɛmbli layn.

Fɔ mek wi no bɔt di fidbak we wi kɔstɔma dɛn de gi, wi sɛl dipatmɛnt kin tɔk bɔt ɛvri wik wit wi sapɔt chen manejmɛnt dipatmɛnt dɛn ɛn wi kwaliti manejmɛnt tim go go na di fizik stɔ dɛn fɔ ɔndastand di tin dɛn we de apin na di makit ɛn wetin di kɔstɔma dɛn nid.

Wi proactively ɛp wi spɔlayt dɛn fɔ bil kwaliti kɔntrol ɛn manejmɛnt kapasiti fɔ protɛkt di Grup in ɔvala prodak kwaliti. Wi dɔn gi trenin fɔ tɛst no ɛn prɔfɛshɔnal skil ɛnhansmɛnt fɔ ɛksternal kɔpɔraytiv saplay ɛn laboratori pɔsin, dɔn asɛsmɛnt ɛn sɛtifiket. Dis ɛp fɔ mek di kwaliti manejmɛnt sistɛm dɛn we wi saplay dɛn gɛt bɛtɛ ɛn bay di ɛnd ɔf 2023, 33 saplay laboratori dɛn bin dɔn gɛt sɛtifiket, we kɔba di wan dɛn we de gi klos, printin, matirial, ɛn aksesɔri.

Wi bin gi FQC/IQC sɛtifikeshɔn trenin to Tay 1 ɛn Tay 2 saplay dɛn fɔ fos sɛlf-rɛgyuleshɔn insay sapɔt chen kwaliti, impruv prodak standad, ɛn sɔpɔt bɛnifit sapla chen growth. Apat frɔm dat, wi bin ɔganayz 17 trenin sɛshɔn dɛn bɔt apɛl kwaliti standad, we bin ɛnjɔy arawnd 280 intanɛnt ɛn ɛksternal saplaya ripɔtmɛnt dɛn.

Na Xtep, wi de adopt wan kɔshɔma-fɔs we, fɔ mek shɔ se wi gɛt opin kɔmyunikeshɔn wit wi kɔstɔma dɛn fɔ mit dɛn nid dɛn. Wi de handle kɔmplen dɛn sistamatically bay we wi de sɛt rizɔlt taymlayn, monitar di prɔgrɛs, ɛn wok fɔ sɔlv sɔlvishɔn dɛn we wi ɔl tu gri fɔ mek di kɔstɔma dɛn satisfay.

Wi dɔn establish protɔkɔl fɔ prodak rikɔl ɛn kwaliti ishu dɛn. If dɛn kɔl am bak bad bad wan, wi Kwaliti Manejmɛnt Senta kin du gud gud investayshɔn, ripɔt wetin dɛn fɛn to di sɛniɔri manɛjmɛnt, ɛn dɛn kin tek kɔrɛkt akshɔn fɔ mek dɛn nɔ gɛt ɛnitin fɔ apin tumara bambay. Insay 2023, wi nɔ bin gɛt ɛni impɔtant rikɔl bikɔs ɔf wɛlbɔdi ɔ sefty kɔnsyans. Wi de mek di kɔstɔma dɛn biliv se dɛn go ripɛnt, riples, ɔ ritɔn di lokal prɔdak dɛn we dɛn sɛl, ɛn di Xtep kɔr brand dɔn impruv wan strɔng prodak ritɔn program, wit wi kɔmprɛhɛnsif Ritɔn ɛn Ɛkshɛnj Polisi we de alaw fɔ aksept di prɔdak dɛn we dɔn pwɛl we nɔ gɛt ɛni kɔndishɔn.

Wi dediket “400 Hotline” na di fɔs pɔynt fɔ kɔntakt fɔ di kɔstɔma dɛn kɔmplen. Dɛn kin rayt di kɔmplen dɛn, chɛk dɛn, ɛn dɛn kin ansa dɛn insay 2 biznɛs dez, wit sɔm patikyula tin dɛn we dɛn kin kip fɔ adrɛs wan wan kes dɛn we kɔmpleks. Di nɔmba fɔ di kɔmplen dɛn we dɛn bin gɛt tru di “400 Hotline” insay 2023 na bin 4,7556. Wi kin du kɔl bak ɛvri mɔnt fɔ no if di kɔstɔma dɛn satisfay ɛn invayt fidbak frɔm ɔl di wan dɛn we de yuz “400 Ɔtlayn”. Insay 2023, wi bin ajɔst to 92.88% satisfayshɔn rɛt, we pas di ɔrijinal target we na 90%.

^{6. 6.} Na notis inkris dɔn de pan di nɔmba fɔ di kɔstɔma dɛn kɔmplen, mɔ na di rayz we di prɔdak sɛl de go ɔp insay di ia. Bɔt di rishɔ fɔ kɔmplen to di ɔl inkwyuizhɔ dɔn go dɔŋ we yu kɔmpia am wit 2022.